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- Tasks: Monitor and optimise customer platforms, ensuring top-notch service performance and reliability.
- Company: Join a dynamic Managed Services team in Leeds, focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the technical hero, solving complex issues and driving continuous improvement for customers.
- Qualifications: Strong 3rd Line experience and expertise in networking technologies required.
- Other info: Collaborative environment with a focus on career advancement and skill development.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you will take ownership of service performance, reliability, and continuous improvement across customer environments. You will act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You’ll Be Doing:
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
- Collaborate with customers and internal teams to drive continuous service improvement
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
- Maintain accurate technical documentation, including diagrams and operational processes
- Work alongside Account Managers and Sales teams to scope and support new opportunities
- Provide technical leadership across problem management and complex change activities
What We’re Looking For:
- Essential Skills & Experience
- Strong 3rd Line / Infrastructure experience (3-5 years minimum)
- Experience in a Managed Services environment
- Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless)
- VLANs, DNS, DHCP, and certificate services
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
- ESX / virtualisation experience
- Network Access Control (Cisco ISE / Aruba ClearPass)
- Familiarity with ITSM tools (e.g. ServiceNow)
- Confident working directly with customers and senior stakeholders
- Desirable
- Cisco CCNP (or equivalent)
- ITIL v4 Foundation
- Knowledge of Cyber Essentials / ISO 27001
- Experience with Infoblox DDI
- Experience managing change, problem, and major incidents
SDE Consultant in Leeds employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SDE Consultant in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in managed services. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects and achievements. This is a great way to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message expressing your interest can go a long way. Plus, applying through our website gives you a better chance of being noticed!
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios related to service delivery and technical challenges. Role-play with a friend or use online resources to sharpen your responses. Confidence is key when you're showcasing your skills!
We think you need these skills to ace SDE Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SDE Consultant role. Highlight your experience in managed services and any relevant technical skills, like networking technologies or ITSM tools. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver high-quality managed services. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: In your application, don’t shy away from showcasing your technical expertise. Mention specific technologies you've worked with, like Juniper or Cisco, and any relevant certifications. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking technologies like Juniper, Aruba, and Cisco. Be ready to discuss your experience with VLANs, DNS, and firewalls in detail, as this will show your depth of understanding and expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved in the past. Highlight your troubleshooting process and how you collaborated with teams to drive service improvements. This will demonstrate your capability as a final escalation point.
✨Communicate Clearly and Confidently
Since this role involves working closely with customers and stakeholders, practice articulating your thoughts clearly. Use straightforward language to explain technical concepts, ensuring that even non-technical people can understand your points.
✨Familiarise Yourself with ITSM Tools
If you're not already familiar with ITSM tools like ServiceNow, take some time to learn the basics. Being able to discuss how you've used these tools in previous roles will give you an edge and show that you're proactive about service management.