At a Glance
- Tasks: Coordinate service tickets and support engineering teams to ensure smooth operations.
- Company: Join a supportive team in a dynamic, hybrid working environment.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible benefits.
- Other info: Great opportunity for career growth and influence in a busy operational setting.
- Why this job: Make a real impact while enhancing your organisational and communication skills.
- Qualifications: Strong admin skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a fast-paced, varied role where you will play a key part in keeping operations running smoothly. Supporting our cabling and engineering teams, you will coordinate work, manage service tickets, and ensure delivery meets agreed SLAs all while helping provide an excellent customer experience. If you enjoy being at the centre of operations, solving problems, and keeping things on track, this role offers real impact and visibility.
What You’ll Be Doing
- Service Coordination & Ticket Management
- Manage and coordinate service tickets from logging through to completion
- Monitor progress to ensure work is delivered within SLAs
- Liaise with engineers, supervisors, and stakeholders to coordinate activity
- Escalate delays or risks to maintain service performance
- Operational & Customer Support
- Act as a key point of contact for service and admin queries
- Support operational teams with day-to-day coordination
- Attend meetings and provide updates on tickets and performance
- Fleet & Vehicle Coordination
- Book servicing and maintenance and maintain accurate fleet records
- Monitor vehicle usage and mileage
What We’re Looking For
- Essential
- Experience in an administrative or coordination role
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Confident communicator comfortable working with different stakeholders
- Good Microsoft Office skills (especially Excel, Outlook, Teams)
- A proactive, self-motivated approach
- Ability to work both independently and as part of a team
- Desirable
- Experience with ServiceNow or similar ticketing/workflow systems
- Experience in a helpdesk, facilities, engineering, or service environment
- Understanding of SLA-driven environments
- SharePoint or document management experience
Why Join Us?
- Be part of a supportive and collaborative team
- Play a key role in delivering services to a major customer site
- Gain exposure to a busy, operational environment
- Opportunity to make improvements and influence processes
- Hybrid working to support work-life balance
Benefits
- 25 days annual leave + bank holidays
- Birthday day off
- Option to purchase up to 5 additional days annual leave
- Pension with matched contributions
- Life Assurance
- Private Medical Insurance
- Flexible Benefits Scheme
- Eye care vouchers
- Retail discounts
- Salary sacrifice electric car scheme
- Financial and savings guidance
- Access to wellbeing programmes
- Volunteering day
- Employee assistance programme (24/7 confidential support)
Shared Services Support Administrator in Gloucester employer: Roc Technologies
Join our dynamic team in Bristol as a Shared Services Support Administrator, where you'll thrive in a supportive and collaborative environment. With hybrid working options, generous benefits including 25 days annual leave, and opportunities for personal growth, you will play a vital role in ensuring operational excellence while enjoying a healthy work-life balance. This position not only offers the chance to make a real impact but also provides exposure to a fast-paced operational setting, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Shared Services Support Administrator in Gloucester
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their values, and think about how your skills match the job description. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experience and how it relates to the Shared Services Support Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Shared Services Support Administrator in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles. We want to see how your skills align with the responsibilities of the Shared Services Support Administrator position.
Show Off Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've managed multiple priorities in the past. We love seeing those strong organisational skills in action!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Roc Technologies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shared Services Support Administrator role. Familiarise yourself with the key responsibilities like service coordination and ticket management. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples of how you've successfully managed multiple priorities in the past. Think of specific situations where your attention to detail made a difference, especially in fast-paced environments.
✨Communicate Confidently
As a key point of contact, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve liaised with different stakeholders and resolved queries in previous roles.
✨Demonstrate Proactivity
The job calls for a proactive approach, so come prepared with examples of how you've taken initiative in past positions. Whether it’s improving processes or solving problems before they escalate, showing that you can think ahead will impress the interviewers.
