At a Glance
- Tasks: Coordinate service tickets and support engineering teams to ensure smooth operations.
- Company: Join a supportive team in a dynamic, hybrid working environment.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible benefits.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Make a real impact while enhancing your organisational and communication skills.
- Qualifications: Strong admin skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a fast-paced, varied role where you’ll play a key part in keeping operations running smoothly. Supporting our cabling and engineering teams, you’ll coordinate work, manage service tickets, and ensure delivery meets agreed SLAs — all while helping provide an excellent customer experience. If you enjoy being at the centre of operations, solving problems, and keeping things on track, this role offers real impact and visibility.
What You’ll Be Doing
- Service Coordination & Ticket Management
- Manage and coordinate service tickets from logging through to completion
- Monitor progress to ensure work is delivered within SLAs
- Liaise with engineers, supervisors, and stakeholders to coordinate activity
- Escalate delays or risks to maintain service performance
- Operational & Customer Support
- Act as a key point of contact for service and admin queries
- Support operational teams with day-to-day coordination
- Attend meetings and provide updates on tickets and performance
- Fleet & Vehicle Coordination
- Book servicing and maintenance and maintaining accurate fleet records
- Monitor vehicle usage and mileage
What We’re Looking For
- Essential
- Experience in an administrative or coordination role
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Confident communicator comfortable working with different stakeholders
- Good Microsoft Office skills (especially Excel, Outlook, Teams)
- A proactive, self-motivated approach
- Ability to work both independently and as part of a team
- Desirable
- Experience with ServiceNow or similar ticketing/workflow systems
- Experience in a helpdesk, facilities, engineering, or service environment
- Understanding of SLA-driven environments
- SharePoint or document management experience
Why Join Us?
- Be part of a supportive and collaborative team
- Play a key role in delivering services to a major customer site
- Gain exposure to a busy, operational environment
- Opportunity to make improvements and influence processes
- Hybrid working to support work-life balance
Benefits
- 25 days annual leave + bank holidays
- Birthday day off
- Option to purchase up to 5 additional days annual leave
- Pension with matched contributions
- Life Assurance
- Private Medical Insurance
- Flexible Benefits Scheme, including: Eye care vouchers, retail discounts, salary sacrifice electric car scheme, Financial and savings guidance, access to wellbeing programmes, volunteering day, employee assistance programme (24/7 confidential support)
Shared Services Support Administrator in Bristol employer: Roc Technologies
Join our dynamic team in Bristol as a Shared Services Support Administrator, where you'll thrive in a supportive and collaborative environment. With hybrid working options, generous benefits including 25 days annual leave, and opportunities for personal growth, you will play a vital role in ensuring operational excellence while enjoying a healthy work-life balance. This position not only offers the chance to influence processes but also to make a real impact on service delivery for a major customer site.
StudySmarter Expert Advice🤫
We think this is how you could land Shared Services Support Administrator in Bristol
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their values, and think about how your skills match the job description. We want you to shine!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple priorities in the past. This will demonstrate that you’re the proactive person we’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Shared Services Support Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant administrative experience to show us you’re the perfect fit for the Shared Services Support Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've managed service tickets or coordinated teams in the past, and let your personality shine through!
Showcase Your Tech Skills:Since we value good Microsoft Office skills, especially in Excel and Outlook, make sure to mention any relevant experience you have with these tools. If you’ve used ServiceNow or similar systems, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Roc Technologies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shared Services Support Administrator role. Familiarise yourself with the key responsibilities like service coordination and ticket management. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure deadlines are met, especially in a fast-paced environment.
✨Communicate Confidently
As a key point of contact for service and admin queries, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Think about how you can convey your ability to liaise with different stakeholders and provide updates on performance.
✨Be Proactive and Solution-Oriented
Demonstrate your proactive approach by discussing instances where you identified potential issues before they became problems. Highlight your problem-solving skills and how you’ve contributed to maintaining service performance in previous roles.
