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- Tasks: Provide expert-level support and lead escalations in a dynamic networking environment.
- Company: Join a leading Managed Services Operations Centre with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Flexible shifts and excellent career growth opportunities await you.
- Why this job: Make a real impact by enhancing customer systems and driving service excellence.
- Qualifications: 3-5 years in 3rd Line Infrastructure and strong networking expertise required.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a proactive and experienced Senior Networking Engineer to join our Managed Services Operations Centre (MSOC). This is a senior technical role where you will provide expert-level support across customer environments, lead escalations, and contribute to the continuous improvement of our services. You will act as a technical authority, supporting business-as-usual operations while mentoring junior engineers and ensuring high-quality service delivery. Alongside BAU responsibilities, you will play a key role in enhancing operational processes, improving customer systems, and driving service excellence. This role also involves building strong customer relationships and collaborating with professional services and pre-sales teams to design and deliver effective infrastructure solutions.
Typical shifts: 08:00–16:30 | 09:00–17:30 | 10:00–18:30 (Shift patterns may vary based on business needs)
Key Responsibilities:
- Maintain high availability of customer networks through proactive monitoring, maintenance, and failover testing
- Act as the final point of technical escalation (Tier 3) within the MSOC
- Troubleshoot complex incidents, problems, and changes, keeping customers regularly updated
- Maintain accurate and detailed records in ITSM systems
- Participate in an on-call rota providing out-of-hours escalation support
- Engage with third-party vendors to log and manage support cases
- Identify and recommend service and operational improvements
- Collaborate with Team Leaders and Service Delivery Managers on continual improvement initiatives
- Ensure all work meets or exceeds agreed Service Level Agreements (SLAs)
- Deliver consistently high levels of customer service
- Mentor and support junior engineers within the team
- Perform regular housekeeping and system maintenance tasks
- Take ownership of personal and professional development
Additional Responsibilities:
- Flexibility to work on customer sites when required
- Participate in 24/7 support during high-priority incidents
- Maintain professionalism, integrity, and strong working relationships
- Adapt quickly to changing priorities and business needs
- Undertake additional duties as requested by management
Knowledge & Skills:
Essential:
- Strong technical expertise in networking, including:
- Juniper networking (LAN/Wireless) and Mist Switching technologies (Aruba or Cisco)
- Routing and wireless networking
- Network Access Control (Cisco ISE / Aruba ClearPass)
- Aruba Central and wireless solutions
- VMware ESX hosting
- DNS, DHCP, and Certificate Services
- Firewall technologies (Fortinet, Cisco, Palo Alto, Check Point)
- VLAN configuration and routing
Desirable:
- Firewall and switch configuration experience
- Knowledge of Cyber Essentials, ISO 27001, or similar frameworks
- Experience with Infoblox DDI solutions
- Understanding of change control processes
- Confidence working in live customer environments
- Cisco CCNP (or equivalent)
Key Attributes:
- Strong technical awareness and problem-solving ability
- Excellent communication and customer service skills
- Commercial awareness with strong attention to detail
- Ability to work independently and as part of a team
- Highly motivated, adaptable, and resilient under pressure
- Professional, approachable, and customer-focused
- Ability to prioritise and manage escalated incidents effectively
- Proactive approach to learning and mentoring others
Experience & Qualifications:
Essential:
- 3–5 years’ experience in a 3rd Line Infrastructure or similar role
- Experience within a Managed Services environment
- Proven ability to engage with senior stakeholders and customers
Desirable:
- Experience managing Change, Problem, and Major Incidents
- ITIL v4 Foundation certification
- BPSS or SC Clearance
3rd Line - Network Engineer employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line - Network Engineer
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry, attend networking events, and connect with people on LinkedIn. Building relationships can often lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their services, and be ready to discuss how your skills align with their needs. Practise common interview questions and have examples ready to showcase your experience.
✨Tip Number 3
Show off your expertise! If you have a portfolio or any projects that demonstrate your networking skills, make sure to share them during interviews. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Keep an eye on our job listings and submit your application directly for the best chance of landing that dream role.
We think you need these skills to ace 3rd Line - Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Networking Engineer role. Highlight your experience with networking technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex networking issues in the past. We’re keen on candidates who can demonstrate their technical expertise and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around Juniper and Cisco technologies. Be ready to discuss specific scenarios where you've troubleshot complex incidents or improved network performance.
✨Showcase Your Customer Service Skills
This role is all about maintaining high levels of customer service. Prepare examples of how you've built strong relationships with clients and handled escalations effectively. Highlight your communication skills and how they’ve helped in past roles.
✨Demonstrate Your Problem-Solving Ability
Be prepared to tackle some technical questions or case studies during the interview. Think through your approach to troubleshooting and be ready to explain your thought process clearly. They’ll want to see how you handle pressure and complex issues.
✨Emphasise Your Mentoring Experience
Since mentoring junior engineers is part of the job, share your experiences in guiding others. Talk about how you've supported team members in their development and any initiatives you've led to improve team performance.