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- Tasks: Join us as a 2nd Line Network Engineer, troubleshooting and maintaining network systems.
- Company: Be part of a dynamic team providing top-notch network support in Manchester.
- Benefits: Enjoy hands-on experience, skill development, and the chance to work with cutting-edge technology.
- Why this job: This role offers a unique opportunity to solve complex problems and enhance your tech skills.
- Qualifications: Ideal candidates have IT experience, Aruba or Cisco qualifications, and strong communication skills.
- Other info: Participation in an on-call rota is required, covering support from Monday to Sunday.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line Network Engineer, Manchester, Site Based We are seeking a highly skilled and motivated 2nd Line Network Engineer to join our team and provide our client’s wide network support services across multiple locations in the Manchester area. In this role, you will play a vital part in maintaining and configuring network equipment for the customer, responding to Breakfix situations, and ensuring the stability and reliability of key systems. As a 2nd Line Network Engineer, you will act as the first level of technical escalation for complex incidents, working closely with the Network Operations Centre (NOC) team and directly interfacing with the customer’s technical teams. You will also contribute to documentation and knowledge sharing to enhance support processes and end-user experience. This position requires participation in an on-call rota, covering out-of-hours support from Monday to Sunday. Key Responsibilities * On-site attendance and troubleshooting of vendor systems and platforms, including Aruba, Arista, Cisco, and Infoblox, that the NOC team cannot resolve remotely. * Contribute to creating and enhancing documentation to formalize processes and improve knowledge sharing across teams. * Perform routine maintenance, failover testing, and implement best practices to maintain network availability. * Maintain ITSM systems with detailed, high-quality work notes to track progress, actions, and plans. * Collaborate with third-party vendors, suppliers, and customer technical teams to log and resolve support calls and seek technical advice. * Escalate issues to senior engineers or management when appropriate. * Take ownership of customer requests, providing proactive and effective issue resolution. * Ensure all service requests meet or exceed contractual Service Level Agreements (SLAs). * Conduct housekeeping tasks and actively pursue opportunities to improve skills and knowledge in relevant areas. Essential Skills & Experience: * Proven IT background with substantial experience as part of an IT team or relevant industry experience. * Foundation-level qualifications in Aruba or Cisco services. * Knowledge of Aruba ClearPass or similar Network Access Control (NAC) tools. * Strong communication skills and ability to work independently or as part of a team. * Experience working on large and complex IT estates. * ACA, ASA, or CCNA certification. * Experience in knowledge sharing and training junior team members. Desirable * Strong working knowledge of the Aruba product portfolio and services. * Professional-level qualifications in progress, such as CCNP or ACSP. * Knowledge of AOS10 and Aruba Central. * Working knowledge of Infoblox and Aruba User Experience Insight (UXI). * Ability to contribute to Continuous Service Improvement Plans and enhance customer satisfaction metrics
2nd Line Network Engineer employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Network Engineer
✨Tip Number 1
Familiarize yourself with the specific network equipment mentioned in the job description, such as Aruba, Cisco, and Infoblox. Having hands-on experience or relevant certifications will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your experience with ITSM systems and your ability to maintain detailed work notes. This is crucial for tracking progress and ensuring that service requests meet SLAs, which is a key responsibility of the role.
✨Tip Number 3
Demonstrate your communication skills by preparing examples of how you've effectively collaborated with technical teams or third-party vendors in the past. This will show your ability to work well in a team-oriented environment.
✨Tip Number 4
Be ready to discuss your approach to troubleshooting complex incidents and how you escalate issues when necessary. Providing clear examples will illustrate your problem-solving skills and readiness for the responsibilities of a 2nd Line Network Engineer.
We think you need these skills to ace 2nd Line Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your background in IT, particularly any experience with Aruba, Cisco, and network troubleshooting.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills match the role. Mention specific experiences where you successfully resolved complex network issues or contributed to documentation and knowledge sharing.
Highlight Certifications: Clearly list your certifications such as ACA, ASA, or CCNA in your application. If you are pursuing further qualifications like CCNP or ACSP, mention that as well to show your commitment to professional development.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples in your application of how you've effectively communicated with technical teams or trained junior members. This will demonstrate your ability to work collaboratively.
How to prepare for a job interview at Roc Technologies
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network equipment, especially Aruba, Cisco, and Infoblox. Highlight specific instances where you successfully troubleshot complex issues or contributed to network stability.
✨Demonstrate Communication Abilities
Since strong communication skills are essential for this role, practice explaining technical concepts in a clear and concise manner. Be ready to share examples of how you've effectively collaborated with teams or trained junior members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you had to escalate issues or take ownership of customer requests, and be ready to discuss your thought process.
✨Emphasize Continuous Improvement
Discuss your commitment to ongoing learning and improvement. Share any relevant certifications you hold, like CCNA or ACA, and express your interest in pursuing further qualifications such as CCNP or ACSP.
