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- Tasks: Lead complex technical incidents and improve service health for our customers.
- Company: Join a dynamic Managed Services team focused on delivering high-quality IT solutions.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring resilient and secure IT services for diverse clients.
- Qualifications: 3-5 years in a senior technical role with strong Windows Server and Azure skills.
- Other info: Collaborative environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Senior Managed Service Engineer to join our Managed Services team and play a key role in delivering stable, high-quality IT services to our customers. This senior technical role combines deep infrastructure expertise with proactive service ownership, strong customer engagement, and a focus on continuous improvement. You will act as a technical authority across multiple customer environments, ensuring platforms are resilient, secure, and performing optimally. Working closely with internal delivery teams, project engineers, account managers, and customer stakeholders, you will support the full lifecycle of managed services from onboarding through to Business-as-Usual operations.
Key Responsibilities
- Act as the final escalation point for complex technical incidents, problems, and change requests, driving issues through to resolution.
- Lead proactive service management activities, identifying trends, resolving recurring issues, and improving service health, performance, and capacity.
- Support the design, onboarding, and transition of Managed Service solutions, ensuring smooth handover from project delivery into BAU.
- Collaborate with Account Managers, Sales teams, and customer stakeholders to define technical solutions, transition plans, and service enhancements.
- Build strong relationships with customer technical teams while maintaining accurate documentation, diagrams, and operational processes.
Technical Skills & Experience
- Strong experience with Windows Server technologies including Active Directory, DNS, DHCP, and Group Policy.
- Hands-on experience with Microsoft Azure, including Azure AD, security, policy, storage, recovery, and billing.
- Experience supporting Microsoft Intune, virtualization platforms (VMware, Nutanix, Hyper-V, Azure Virtualization), Citrix CVAD, and Veeam or similar backup technologies.
- Solid understanding of networking fundamentals (switching, routing, VLANs), with working knowledge of Linux, Citrix NetScaler, and ITSM tools such as ServiceNow.
- Desirable experience includes firewall and switch configuration, PowerShell or automation, basic SQL Server administration, and familiarity with Cyber Essentials or ISO 27001.
Experience & Qualifications
- 3–5 years’ experience in a 3rd Line Infrastructure or senior technical role within a Managed Services environment.
- Proven ability to engage with senior customer stakeholders and internal leadership.
- Experience with Change, Problem, and Major Incident Management is desirable.
- ITIL v4 Foundation certification and BPSS or SC Clearance are advantageous but not essential.
SDE Consultant employer: Roc Technologies Ltd.
Contact Detail:
Roc Technologies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SDE Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that SDE Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to managed services. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a blog where you share insights about Windows Server technologies or Azure. This not only demonstrates your knowledge but also sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SDE Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SDE Consultant role. Highlight your experience with Windows Server technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about managed services and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your hands-on experience with Microsoft Azure, Intune, and any other relevant technologies. We’re keen to see how you can contribute to our service delivery!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Roc Technologies Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server technologies, Azure, and networking fundamentals. Be ready to discuss specific scenarios where you've used these skills in past roles, as this will show your depth of experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical incidents you've resolved. Highlight your approach to troubleshooting and how you drove issues to resolution. This will demonstrate your capability as a final escalation point for technical problems.
✨Engage with Customer Focus
Since this role involves strong customer engagement, think about how you've built relationships with clients in the past. Be ready to share stories that illustrate your ability to collaborate with stakeholders and enhance service delivery.
✨Emphasise Continuous Improvement
Discuss any proactive service management activities you've led, such as identifying trends or resolving recurring issues. Showing that you have a mindset geared towards continuous improvement will resonate well with the interviewers.
