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- Tasks: Join our team to install and troubleshoot network equipment on-site in Preston.
- Company: We provide managed services, ensuring top-notch network performance for our clients.
- Benefits: Enjoy flexible working hours, hands-on experience, and a supportive team environment.
- Why this job: Be part of a dynamic team, solve real-world problems, and enhance your tech skills.
- Qualifications: Knowledge of Juniper systems and network cabling is essential; customer service experience preferred.
- Other info: Opportunity for on-call work, providing valuable experience in a fast-paced IT environment.
The predicted salary is between 36000 - 60000 £ per year.
The role of Network Field Service Engineer is part of an on-site team responsible for the provision of a Managed Service in Preston. This is an Operational site based service for managing contractual SLAs, ensuring that all device failures and incidents relating to device issues are resolved in a timely manner, and that all customer SLAs are achieved.
Key Responsibilities
- Physically install switches/network equipment
- Configuration of switching infrastructure
- Configuration of Juniper Wireless Access Points
- Ability to problem solve and fix wired network issues with support from wider team
- Maintain network availability for customers by documenting routine maintenance practices
- Replacing faulty network hardware components when required (switches, Access Points and any associated peripherals)
- Troubleshooting technical faults and regularly updating customers on progress of incidents, problems and changes by telephone and email in a professional manner
- Maintaining Roc ITSM systems with high quality work notes detailing progress, actions, and plans
- Working as part of an on-call rota to provide Onsite services for all P1 and P2 incidents, this will involve attending site to replace hardware (where necessary)
- Contact third parties/vendors to log and progress support calls, request and progress technical advice from our customers
- Maintain high customer-care levels at all times
Knowledge & Skills
- Knowledge of both Juniper switching and wireless
- Knowledge of best practice network LAN cabling
- Network Security knowledge
- Network cabling installation and surveying experience
Key Attributes
- Self-starter, with the ability to work alone/unsupervised
- A team player but able to work independently and be self-motivated
- A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels
- Ability to work to tight timescales without sacrificing quality
- Professional and diligent
- Flexible, resilient and tenacious – able to demonstrate ownership of issues and service excellence
Experience & Attainments
- Evidence of working in a team
- Customer facing experience as part of an IT support role
- Able to work in a fast-paced environment
Network Field Services Engineer employer: ROC TECHNOLOGIES LTD
Contact Detail:
ROC TECHNOLOGIES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Field Services Engineer
✨Tip Number 1
Familiarise yourself with Juniper products and their configurations. Since the role specifically mentions Juniper Wireless Access Points, having hands-on experience or certifications related to Juniper technologies can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for wired network issues. Being able to demonstrate your problem-solving abilities during interviews will show that you can handle the technical challenges of the role effectively.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since maintaining high customer-care levels is crucial, think of specific examples where you've successfully resolved customer issues or improved service delivery.
✨Tip Number 4
Showcase your ability to work under pressure. The job requires working to tight timescales, so be ready to share instances where you've managed multiple tasks or projects simultaneously without compromising on quality.
We think you need these skills to ace Network Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to network services, such as knowledge of Juniper equipment and customer-facing roles. Use specific examples that demonstrate your problem-solving abilities and technical expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Network Field Services Engineer role. Mention how your background aligns with the key responsibilities, such as managing SLAs and troubleshooting network issues. Be sure to convey your ability to work independently and as part of a team.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include any certifications or training related to network security, LAN cabling, and experience with Juniper products. This will help demonstrate your qualifications for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ROC TECHNOLOGIES LTD
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Juniper switching and wireless systems. Be prepared to discuss specific experiences where you've configured network equipment or resolved technical issues, as this will demonstrate your expertise in the field.
✨Emphasise Customer Care Skills
Since the role involves a lot of customer interaction, highlight your experience in providing excellent customer service. Share examples of how you've communicated technical issues to non-technical clients and maintained high customer-care levels.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully troubleshot network issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and resolve problems efficiently.
✨Exhibit Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to share examples of how you've collaborated with a team while also taking initiative on your own. Highlight any experiences that showcase your self-motivation and resilience in challenging situations.
