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For Companies At a Glance
- Tasks: Support enterprise networks, troubleshoot incidents, and enhance operational strategies.
- Company: Join Roc Technologies, a leader in innovative network solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on critical network operations and collaborate with top tech teams.
- Qualifications: 5+ years in network support, Cisco CCNA certified, strong analytical skills.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Network Engineer (3rd Line Support), Caithness
We are looking for an experienced Network Engineer to join Roc Technologies, supporting one of our key enterprise customers. As part of our engineering team, you will play a vital role in delivering high-quality network support, troubleshooting complex incidents, and contributing to both BAU operations and transformative projects.
This role provides the opportunity to apply your expertise to critical network operations, collaborate closely with our clients and technical teams, and contribute to the development of technical strategies and operational improvements.
Key Responsibilities
- Ensure network availability through proactive monitoring, maintenance, and documentation.
- Perform failover testing and implement best practices within your technical discipline.
- Troubleshoot and resolve high-complexity incidents, providing regular updates to customers and internal teams within SLA.
- Maintain accurate and detailed work notes in Roc and customer ITSM systems.
- Participate in the on-call rota, offering Tier 3 technical expertise to 24×7 Tier 1/2 teams.
- Liaise with vendors and third-party suppliers to progress support calls.
- Collaborate with leadership and service delivery teams on continual improvement programmes.
- Ensure all requests meet or exceed contractual SLAs.
- Carry out routine operational housekeeping tasks.
- Actively develop technical knowledge and skills in line with emerging technologies.
Knowledge, Skills & Attributes
Essential:
- Proven experience in customer-facing roles, confidently handling 3rd line support calls.
- Strong communicator, well-presented, with the ability to work independently and as part of a team.
- Experience dealing with high-impact incidents and enterprise customer IT teams.
- Ability to quickly assess outages and identify root causes.
- Must be eligible for, or able to obtain, security clearance.
- recognised subject matter expertise in your field.
- Strong analytical skills and attention to detail.
- Flexible, resilient, and able to work under pressure to tight deadlines.
Desirable:
- Experience working in secure or OT (Operational Technology) environments.
- Knowledge of Azure networking and authentication solutions (e.g., ISE).
Experience & Qualifications
Essential:
- 5+ years’ experience managing and supporting network infrastructure in an Enterprise or Managed Service environment.
- Cisco CCNA certification.
- Aruba ASCA certification.
- Strong IP networking knowledge, including IP Routing.
- Expertise with Firewalls (Palo Alto and/or Cisco).
- Experience with monitoring/event management tools (e.g., SolarWinds).
- ITIL Foundation Certificate or experience working within ITIL frameworks.
Desirable:
- Working towards Cisco CCNP or Aruba ACSP certifications.
- Experience with Cisco ISE, Palo Alto, Firepower, or Nutanix Flow Microsegmentation.
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Network Engineer employer: Roc Technologies Ltd.
Contact Detail:
Roc Technologies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Network Engineers, it's all about networking! Get out there and connect with industry professionals on platforms like LinkedIn. Join relevant groups, participate in discussions, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
When you land that interview, make sure to showcase your problem-solving skills. Prepare examples of how you've tackled complex network issues in the past. This will demonstrate your expertise and give potential employers confidence in your abilities.
✨Tip Number 3
Don’t forget to research the company before your interview! Understand their network infrastructure and any recent projects they've undertaken. This shows you're genuinely interested and helps you tailor your answers to align with their needs.
✨Tip Number 4
Finally, apply directly through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to highlight your skills and experience in a way that stands out from the crowd. Let’s get you that Network Engineer role!
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your experience with 3rd line support and any relevant certifications like CCNA or ASCA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network engineering and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled high-complexity incidents in the past. We’re keen to see your analytical skills in action and how you handle pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Roc Technologies Ltd.
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IP networking, firewalls, and monitoring tools. Be ready to discuss your experience with Cisco and Aruba certifications, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled high-complexity incidents in the past. Think about the steps you took to identify root causes and how you communicated updates to both customers and internal teams.
✨Be a Team Player
Roc Technologies values collaboration, so be ready to talk about how you've worked with others in previous roles. Highlight any experiences where you liaised with vendors or contributed to continual improvement programmes.
✨Stay Calm Under Pressure
Given the nature of the role, it's crucial to demonstrate your ability to work under tight deadlines. Share instances where you've successfully managed stress during critical situations, and how you maintained focus to deliver results.
