At a Glance
- Tasks: Manage client accounts and build strong relationships to enhance customer experience.
- Company: A growing Managed Service Provider with a focus on client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to delivering exceptional customer experiences.
- Why this job: Be the trusted advisor for clients and make a real impact on their success.
- Qualifications: Experience in account management within an MSP or IT services environment.
The predicted salary is between 40000 - 50000 £ per year.
- London (Hybrid)
- Competitive Salary + Benefits
Are you passionate about building long-term client relationships and delivering an exceptional customer experience?
Our client, a well-established and growing Managed Service Provider (MSP), is looking for a
Customer Experience Manager to join their team.
The Role
- As a Customer Experience Manager, you'll manage a portfolio of approximately
- 25–50 customers
, acting as their trusted advisor and primary point of contact.
Key Responsibilities
- Take ownership of a portfolio of
- 25–50 client accounts
, acting as the primary point of contact for customer engagement.
- Build and maintain strong, long-lasting relationships with key stakeholders across your customer base.
- Conduct regular business review meetings to discuss service performance, business objectives, and opportunities for improvement.
- Proactively gather customer feedback, identify emerging trends, and share insights internally to help shape service delivery.
About You
We're looking for someone who has
- Previous experience working within a
Managed Service Provider (MSP) or a similar IT services environment.
- Strong account management, customer success, or client relationship management experience.
- If you're an experienced
Customer Experience Manager, Customer Success Manager, Client Success Manager, Technical Account Manager, or Account Manager with an MSP background and are looking for your next opportunity, we'd love to hear from you.
Customer Experience Manager | Managed Services Provider in London employer: Roc Search
Roc Search is an exceptional employer that fosters a collaborative and inclusive work culture, where diverse backgrounds are not just welcomed but celebrated. With a strong focus on employee growth, you will have ample opportunities to mentor junior team members while working on cutting-edge Cloud Native and AI-driven projects in a hybrid environment. Located in Basingstoke, the company offers a dynamic workplace that prioritises innovation and personal development, making it an ideal choice for those seeking meaningful and rewarding employment.
