At a Glance
- Tasks: Provide on-site and remote IT support across various locations, troubleshooting hardware and software issues.
- Company: Dynamic tech company focused on innovative solutions and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a chance to enhance your technical skills.
- Other info: Flexible working hours and travel to exciting locations are part of the job!
- Why this job: Join a fast-paced environment where you can make a real difference in tech support.
- Qualifications: Experience with Windows 10/11, Microsoft 365, and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Field IT Support Engineer
- We are looking for an experienced
Field IT Support Engineer to provide technical support across a geographically dispersed group of sites.
You will be responsible for maintaining and supporting desktop systems, networks and workplace technology, diagnosing hardware and software issues, and providing high-quality technical support to users both remotely and on-site.
This is a customer-facing role requiring someone who is technically capable, proactive and comfortable working independently across multiple locations.
Key Responsibilities
- Provide on-site and remote technical support across multiple locations.
- Install, configure and maintain desktops, laptops and other workplace technology.
- Diagnose and resolve hardware, software, application and network issues.
- Support Windows 10 and Windows 11 environments.
- Provide Microsoft 365 / Office 365 support and administration.
- Install and support business applications and software.
- Support printers, mobile devices, meeting-room technology and other workplace equipment.
- Troubleshoot LAN/WAN and general connectivity issues.
- Proactively monitor systems and networks and identify potential issues.
- Build and maintain technical documentation.
- Assist with equipment replacements, deployments and site roll-outs.
- Support new site implementations and site decommissioning where required.
- Manage incidents and service requests through to resolution within agreed SLAs.
- Escalate issues to third parties where appropriate and monitor them through to completion.
- Work closely with wider infrastructure, support and technical teams.
- Provide excellent customer service and build strong relationships with internal users.
- Travel to different sites at short notice where required.
Essential Skills & Experience
- Strong experience supporting desktops and laptops in a technical support environment.
- Good knowledge of
Windows 10 and Windows 11 .
- Strong
Microsoft 365 / Office 365 support experience.
- Experience with application support and software installation.
- Good understanding of
LAN/WAN networking and connectivity troubleshooting .
- Knowledge of servers, networks and cloud-hosted solutions.
- Experience supporting i OS and Android mobile devices.
- Experience with
MDT or similar desktop/laptop deployment and imaging technologies .
- Knowledge of firewalls, proxies and antivirus solutions.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work independently, prioritise workloads and use initiative.
- A proactive, positive and solution-focused approach.
- Full UK/EU driving licence.
Desirable Experience
Experience with any of the following would be advantageous
- ITIL V4 Foundation.
- Sophos.
- Mimecast.
- PDQ.
- Logitech meeting-room technology.
- Power Shell.
- Manage Engine Service Desk Plus.
- Enterprise application support.
- Role Requirements
This is a predominantly field-based position , so extensive travel between sites is required.
The successful candidate must
- Be comfortable travelling to different locations at short notice.
- Hold a full UK/EU driving licence.
- Be flexible regarding working locations and schedules.
- Be comfortable with occasional early or late travel.
- Be willing to stay away from home overnight when required.
IT Field Service Engineer employer: Roc Search Limited Careers
Join a dynamic technology services consultancy in South Yorkshire that prioritises employee well-being and professional growth. With a flexible working model, generous annual leave, and a commitment to mental health, this company fosters a collaborative environment where PHP Software Developers can thrive and take ownership of their projects. Enjoy access to formal training schemes and private healthcare, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Roc Search Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Roc Search Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Roc Search Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Roc Search Limited Careers!
✨Direct Apply to Roc Search Limited Careers
Let's not forget to apply directly through the Roc Search Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Roc Search Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Roc Search Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Roc Search Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
