Project Engineer/Support Analyst

Project Engineer Support Analyst

My fantastic client who have offices across 5 countries across the globe are currently looking for a solid Project Engineer Support Analyst to join there Bristol office on a permanent basis.

The role carries responsibility for supporting our maritime systems and IT Infrastructure including complex fault diagnosis.

Working in the Operations department, the main responsibilities and tasks will include:

• Patch management testing of our proprietary and dependant 3rd party software against the latest OS (MS Windows, Windows Server, SQL Server, Linux) critical, non-critical and security patches
• Managing the deployment of OS patches/packs
• Management of customer requests and incidents throughout ticket lifecycle by providing 1st and 2nd Level technical troubleshooting
• Provision of technical support for operating systems (MS Windows & Linux), RDBS (primarily SQL Server), 3rd party software (primarily VMware), proprietary software and networks (LAN/WAN)
• Remote resolution of Incidents/Events/Problems logged in our CRM ticketing tool so that service levels are not breached
• Ensure quality information is entered into our CRM ticketing tool
• Conduct preventative and rectification maintenance at customer locations
• Production of reports and necessary documentation for administration and invoicing purposes

Qualifications

• Windows Server MCSA – 2019 R2 onwards
• ITIL Foundation
• CCNA
• Azure Admin Associate.

Experience

• Essential; Windows Server and SQL Server and TCPUDPMulticast
• Preferable; UK Security Check (SC) clearance, Fortinet – VPN Management, Containerisation (Docker, Kafka, Kubernetes), Storage and Cloud Computing – Azure or AWS.

This is a permanent role based in the Bristol office 5 days per week, the client is willing to be flexible with working hours, i.e. starting early and finishing early. It is paying a salary of £32-40k per annum, depending on experience, and offers fantastic opportunities of further progression and growth within the business.

If you are a Project Engineer Support Analyst with experience in Windows Server, SQL Server, TCP, VPNs, and Cloud computing then please forward your CV over to me asap as interviews are being arranged immediately.