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For Companies At a Glance
- Tasks: Lead complex technical projects and resolve advanced issues in a dynamic MSP environment.
- Company: Join a forward-thinking tech company with a focus on innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by solving challenging problems and guiding clients through tech transitions.
- Qualifications: Must have senior-level experience in an MSP and expertise in Microsoft Azure and 365.
- Other info: Flexible working patterns available, with no weekend shifts.
The predicted salary is between 42000 - 84000 £ per year.
This position is open on a contract basis, with potential to convert to permanent following an initial period.
Key Responsibilities
- Senior Escalation & Technical Leadership: Act as the final escalation point for complex technical issues, diagnosing and resolving problems beyond Level 1-2 capability. Typical escalations include advanced Azure AD / Entra ID and Intune synchronisation issues, security posture configuration, network connectivity challenges, and patching failures.
- Project Delivery: Lead and deliver client projects end-to-end, from design through to implementation and handover, including:
- On-premise to Azure migrations (Azure Virtual Machines, Azure Virtual Desktop)
- Modern Workplace rollouts (Microsoft 365, Intune, security baselines)
- Client onboarding and transition from incumbent suppliers
Core Skills & Experience
- Proven senior-level experience within an MSP environment (essential).
- Deep expertise across Microsoft Azure, Microsoft 365, and Modern Workplace technologies.
- Strong experience with:
- Intune (Windows management)
- Identity management, Azure AD / Entra ID, AAD Connect
- PowerShell automation and security configuration
Technical Exposure (desirable):
- Intune, Addigy (MacOS MDM)
- Microsoft 365, Google Workspace
- Azure, AWS, GCP (Infrastructure, Networking, Virtual Desktop)
- Windows XP-11, Windows Server 2003-2025, macOS, Ubuntu Linux
- Networking: WAN, LAN, SD-WAN, VLANs
- SonicWall, Meraki, DrayTek, Cisco, Juniper, Ubiquiti
- Microsoft Purview / DLP, SharePoint
- SQL Server
- NMAP, penetration testing tools
- ESET (AV, EDR, patching), vulnerability management
- Backup & DR: Acronis, Azure, Windows Server
Personal Qualities
- Thrives in the pace and variety of MSP life.
- Logical, analytical problem solver who enjoys complex troubleshooting.
- Clear communicator, able to explain technical issues to both engineers and customers.
Location & Working Pattern
- Hybrid working: typically 2 days per week working from home.
- Standard hours: 9:00am - 5:00pm, no weekend work.
- Alternative working patterns may be considered.
- Office locations: Manchester (M2 2BG), Cheshire (SK10 4TG).
Level 3 MSP Support Engineer employer: Roc Search GmbH
Contact Detail:
Roc Search GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 MSP Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and getting your name out there. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Azure, Intune, and other technologies to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to MSP environments. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Level 3 MSP Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Level 3 MSP Support Engineer role. Highlight your experience with Azure, Intune, and any relevant projects you've led. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your technical leadership and problem-solving skills that relate to the job description.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Microsoft 365, Azure AD, and any other relevant technologies. We love seeing candidates who can demonstrate their knowledge and passion for cloud and security.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Roc Search GmbH
✨Know Your Tech Inside Out
As a Level 3 MSP Support Engineer, you’ll need to showcase your deep expertise in Microsoft Azure and Microsoft 365. Brush up on advanced Azure AD and Intune issues, and be ready to discuss specific examples of how you've resolved complex technical problems in the past.
✨Demonstrate Project Management Skills
Be prepared to talk about your experience leading client projects from start to finish. Highlight any successful migrations or rollouts you've managed, and explain your approach to ensuring smooth transitions and client satisfaction.
✨Showcase Your Mentorship Abilities
This role involves knowledge sharing and mentorship, so think of instances where you've helped others grow. Discuss how you've created documentation or led workshops, and how this has improved team performance and service quality.
✨Communicate Clearly and Confidently
You’ll need to explain technical issues to both engineers and customers. Practice articulating complex concepts in simple terms, and be ready to demonstrate your clear communication style during the interview.
