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For Companies At a Glance
- Tasks: Resolve complex IT challenges and deliver exceptional support across various platforms.
- Company: Join a dynamic team focused on enhancing service stability and client satisfaction.
- Benefits: Competitive salary, opportunities for professional growth, and hands-on project work.
- Why this job: Make a real impact by solving intricate technical issues and mentoring junior engineers.
- Qualifications: 2-4 years in IT support with strong troubleshooting and communication skills.
- Other info: Exciting career growth in a collaborative environment with exposure to cutting-edge technologies.
The predicted salary is between 36000 - 60000 £ per year.
Join my client's team as a 2nd Line Support Engineer. Are you passionate about resolving complex IT challenges and delivering exceptional support? As a 2nd Line Support Engineer, you'll serve as the crucial escalation point for intricate technical issues, ensuring swift and effective resolutions across Microsoft 365, Windows Server, cloud platforms, networking, and security. This role combines hands-on troubleshooting with ongoing system improvements, providing exposure to project work, root cause analysis, and mentoring junior engineers. You'll work closely with our Head of Technology to enhance service stability, security, and client satisfaction.
What You'll Bring
- Strong troubleshooting skills across infrastructure and cloud environments
- Excellent communication skills for technical and non-technical audiences
- Ability to work independently and collaboratively at a high standard
- Security awareness and adherence to best practices
- Self-motivated with a proactive approach to continuous improvement
- Outstanding documentation and time management skills
Experience & Qualifications
- 2-4 years in IT support, with 1-2 years in 2nd line roles
- Proven experience with Microsoft 365 administration and security
- Skilled in Windows Server, Active Directory, and hybrid environments
- Solid networking fundamentals - firewalls, switches, VPNs
- Familiarity with Azure AD, Intune, security tooling, and MSP environments (desirable)
- Relevant certifications such as CompTIA A+, Network+, Security+ are a plus
Additional Requirements
- Willingness to attend client sites in London and surrounding areas
- Certifications in Microsoft 365, Azure Fundamentals, or similar are advantageous
If you're ready to elevate your IT support career in a dynamic environment, apply now.
2nd Line Support Engineer employer: Roc Search GmbH
Contact Detail:
Roc Search GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects you've worked on. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, Windows Server, and networking. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and experience with Microsoft 365 and Windows Server. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a proactive approach, so let that personality of yours come through!
Showcase Your Communication Skills: Since you'll be dealing with both technical and non-technical audiences, make sure your application reflects your ability to communicate clearly. Whether it's in your CV or cover letter, we want to see that you can explain complex concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills. Plus, it’s super easy!
How to prepare for a job interview at Roc Search GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Microsoft 365, Windows Server, and networking fundamentals. Be ready to discuss specific scenarios where you've resolved complex IT issues, as this will show your hands-on experience.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical audiences, so think of examples where you’ve successfully done this in the past.
✨Show Your Proactive Side
Prepare to discuss how you've contributed to system improvements or mentored junior engineers. Highlight any initiatives you've taken to enhance service stability or security, as this aligns perfectly with what they’re looking for.
✨Document Your Successes
Bring along examples of your documentation skills. Whether it’s a project report or a troubleshooting guide, showing that you can document processes clearly will demonstrate your attention to detail and time management skills.
