At a Glance
- Tasks: Provide expert technical support and solve complex challenges in water management systems.
- Company: Global engineering organisation specialising in innovative water management solutions.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and international travel opportunities.
- Other info: Enjoy a hands-on role with autonomy and excellent career development prospects.
- Why this job: Join a dynamic team and make a real impact while travelling internationally.
- Qualifications: Experience in customer support or engineering with strong technical understanding.
The predicted salary is between 36000 - 44000 £ per year.
A global engineering organisation specialising in water management solutions is seeking an experienced Customer Support Engineer to join their technical team. This is an excellent opportunity for an engineer with a strong mechanical, electrical, or process engineering background who enjoys solving complex technical challenges, supporting customers, and working with advanced engineered systems across international markets.
You will provide expert technical support to customers and partners, ensuring the successful installation, operation, and ongoing performance of specialist water management systems.
The Role
- Providing advanced technical support to customers, partners, and internal teams
- Travelling to customer sites across the UK and internationally to diagnose and resolve complex technical issues
- Supporting the installation, commissioning, validation, and troubleshooting of water management systems
- Carrying out fault finding across mechanical, electrical, and control systems
- Supporting product testing, performance reviews, and continuous improvement activities
- Producing clear technical reports, documentation, and troubleshooting guides
- Delivering technical training and support to customers and global partners
- Managing warranty investigations and assessing returned equipment
- Providing technical input into product risk assessments and engineering improvements
The role offers a varied and hands-on workload, with a high level of autonomy, customer interaction, and international travel opportunities, including occasional overnight stays and extended trips.
About You
- Experience working in a customer support, technical support, service engineering, applications engineering, or similar engineering role
- A strong technical understanding of water management systems, process equipment, or industrial machinery
- Knowledge of mechanical systems, instrumentation, and control systems
- Experience diagnosing faults using tools such as multimeters and oscilloscopes
- A methodical approach to problem-solving and root cause analysis
- Strong communication skills with the ability to explain technical concepts clearly to customers and stakeholders
- Experience writing technical reports and maintaining documentation
- Confidence working independently in customer-facing environments
Desirable Experience
- Background in mechanical, chemical, electrical, or process engineering
- Experience supporting complex water systems or industrial equipment
- Engineering qualification (BTEC Level 4 or equivalent)
- Experience delivering technical training or customer presentations
- Experience working with international customers or distribution networks
- Additional language skills
Benefits
- Competitive salary
- 25 days annual leave plus UK bank holidays (with option to buy/sell)
- Pension scheme
- Private medical insurance
- Access to a private GP service
- Company bonus scheme
- International travel opportunities
- Career development within a global engineering organisation
Customer Support Engineer in High Wycombe employer: Roc Search Europe Limited
Join a global leader in water management solutions as a Customer Support Engineer in High Wycombe, where you'll enjoy a dynamic work culture that values innovation and collaboration. With competitive salaries, generous annual leave, and opportunities for international travel, this role offers not just a job but a pathway for career growth within a supportive environment. You'll be empowered to tackle complex technical challenges while receiving comprehensive training and development to enhance your skills and advance your career.
