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- Tasks: Manage appointment scheduling and coordinate with medical staff for seamless service delivery.
- Company: ROC Clinic, a leading private healthcare organisation in London and Aberdeen.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Strong organisational skills and experience in customer-facing roles preferred.
- Other info: Fast-paced environment with a focus on teamwork and operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
ROC Clinic is a private healthcare organization with locations in London’s prestigious Harley Street medical district and Aberdeen, Scotland. Specialising in both Primary and Secondary Care Services, the clinic emphasizes rapid access, diagnosis, and treatment for patients. ROC Clinic also offers integrated healthcare solutions for businesses, including occupational health and private health services tailored to company needs.
This is a full-time, on-site role for a Bookings Executive based in Westhill. The Bookings Executive will manage appointment scheduling for new and existing clients, coordinate with medical staff to ensure seamless service delivery, and handle customer queries with professional communication. Responsibilities also include maintaining accurate records in booking systems, working collaboratively with the team to optimize operations, and providing front-desk support when required.
Qualifications
- Excellent organizational and time management skills, with the ability to handle appointments and schedules efficiently.
- Strong interpersonal and communication skills for engaging with clients in a professional and empathetic manner.
- Experience with administrative tasks, data entry, and proficiency in working with scheduling or booking software.
- Problem-solving abilities to address customer concerns and ensure a smooth client experience.
- Relevant experience in a customer-facing or healthcare-related field is preferred.
- Attention to detail and the ability to maintain accuracy in a fast-paced environment.
- A positive and proactive approach to team collaboration and improving operational processes.
Duties
- Handle enquiries (calls, web enquiries and emails) promptly in line with company set standards, displaying an outstanding telephone manner as well as high standard and meticulous written work/communication via email channels.
- Book appointments, providing information to patients and clients to enable them to make an appointment, ensuring enquiry conversion to Booking. Escalate as necessary.
- Update the CRM with enquiry progress data/status.
- Promote Clinic’s services, facilities and patient experience to all customers in a positive and enthusiastic manner, whilst recognising and acting upon all opportunities for up-selling and link-selling.
- Create and issue quotations, handle pre-authorisations.
- Participate in ongoing training programmes and keep updated on specialists, services, treatment, fees and private medical insurance (PMI) procedures.
- Registering and updating clients and client data in the Electronic Medical Record in line with existing processes.
- Liaising with all departments and individuals in order to answer queries.
Bookings Executive in Westhill employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Executive in Westhill
✨Tip Number 1
Get to know the company inside out! Research ROC Clinic's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member to nail that professional yet empathetic tone. It’ll help you stand out during interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or appointments in the past. This will demonstrate your ability to handle the fast-paced environment at ROC Clinic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the booking software we use.
We think you need these skills to ace Bookings Executive in Westhill
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Bookings Executive, you'll need to juggle appointments like a pro. Make sure your application highlights your organisational skills and any experience you have with scheduling or booking software. We want to see how you can keep things running smoothly!
Communicate Like a Champ: Strong communication is key in this role. When writing your application, use clear and professional language. Show us that you can engage with clients empathetically and handle queries with ease. Remember, first impressions count!
Detail is Everything: Attention to detail is crucial in healthcare. Make sure your application is free from typos and errors. We appreciate meticulous written work, so take the time to proofread and ensure everything is spot on before hitting send.
Be Enthusiastic About Our Services: We love candidates who are excited about what we do! In your application, mention why you're interested in ROC Clinic and how you can contribute to promoting our services. Show us your passion for providing excellent patient experiences!
How to prepare for a job interview at ROC Clinic
✨Know the Clinic Inside Out
Before your interview, take some time to research ROC Clinic thoroughly. Understand their services, values, and what sets them apart in the healthcare sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the clinic's mission.
✨Showcase Your Communication Skills
As a Bookings Executive, you'll be the first point of contact for clients. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios, like handling a customer query or booking an appointment, to demonstrate your interpersonal skills during the interview.
✨Highlight Your Organisational Skills
Prepare examples that showcase your ability to manage multiple appointments and schedules efficiently. Discuss any relevant experience with booking systems or administrative tasks, and be ready to explain how you maintain accuracy and attention to detail in a fast-paced environment.
✨Be Proactive and Positive
During the interview, convey your proactive approach to problem-solving and teamwork. Share instances where you've improved processes or collaborated effectively with colleagues. A positive attitude can go a long way in demonstrating that you're a great fit for the team at ROC Clinic.
