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- Tasks: Manage VIP health planning, coordinate appointments, and ensure top-notch customer service.
- Company: ROC Clinic is a leading private healthcare provider in London and Aberdeen, focusing on rapid access and diagnosis.
- Benefits: Enjoy a full-time role with opportunities for personal growth in a dynamic healthcare environment.
- Why this job: Join a team that values exceptional care and client relationships while making a real impact on health services.
- Qualifications: Strong communication skills, healthcare experience preferred, and a relevant degree are essential.
- Other info: Ideal for those looking to blend clinical knowledge with administrative expertise in a VIP setting.
The predicted salary is between 36000 - 60000 £ per year.
ROC Clinic is a private healthcare organisation located in London and Aberdeen. We provide Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis, and Treatment. ROC Clinic offers integrated healthcare services, including health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments. The clinic also provides a bespoke VIP health planning service for individuals seeking ultimate health care.
This is a full-time on-site role located in Westhill for a VIP Care Programme Executive at ROC Clinic. The Executive will be responsible for managing the VIP health planning service, coordinating appointments, liaising with healthcare providers, and ensuring exceptional customer service for clients seeking personalised health care.
Qualifications
- Excellent customer service and communication skills
- Ability to effectively coordinate appointments and manage schedules internally and externally
- Experience in healthcare or related field
- Strong administrative, organizational and multitasking abilities
- Good understanding of private health services is preferable
- Knowledge of health planning and VIP services is a plus
- Bachelor's degree in Healthcare Administration, Business, or related field
This role is suitable for clinicians pursuing a career in an administrative field or for medical administrators pursuing a career in VIP Client Management. Confidentiality, trust and presentation are essential to this role. You will be the image of the Programme's Chief Medical Officer, the VIP Care Programme and ultimately the Company. You need to inspire confidence, trust and deliver swiftly whilst attentive to personal attachments, sensitivities and/or political subtleties.
For further information about the role, please apply via LinkedIn with a copy of your CV.
VIP Care Programme Executive employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Care Programme Executive
✨Tip Number 1
Familiarise yourself with the specific services offered by ROC Clinic, especially the VIP health planning service. Understanding their unique approach to personalised healthcare will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with professionals in the healthcare sector, particularly those involved in private health services. Engaging with current or former employees of ROC Clinic can provide valuable insights into the company culture and expectations for the VIP Care Programme Executive role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Since this role requires exceptional communication and coordination abilities, think of scenarios where you've successfully managed client relationships or resolved issues effectively.
✨Tip Number 4
Research the latest trends in healthcare administration and VIP services. Being knowledgeable about current developments in the industry will not only impress during interviews but also show your commitment to staying informed and relevant in the field.
We think you need these skills to ace VIP Care Programme Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and customer service. Emphasise any roles where you managed schedules or coordinated appointments, as these are key aspects of the VIP Care Programme Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the VIP health planning service. Mention specific skills that align with the job description, such as your ability to maintain confidentiality and inspire trust among clients.
Highlight Relevant Qualifications: In your application, clearly state your qualifications, especially if you have a degree in Healthcare Administration or Business. If you have experience in VIP services or health planning, make sure to include that as well.
Showcase Soft Skills: Since excellent customer service and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to handle sensitive situations and maintain professionalism under pressure.
How to prepare for a job interview at ROC Clinic
✨Showcase Your Customer Service Skills
As a VIP Care Programme Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients, demonstrating your ability to handle sensitive situations with care and professionalism.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be ready to discuss how you manage schedules and coordinate appointments effectively. You might even want to bring a sample of a scheduling tool or method you've used successfully in the past.
✨Understand the Healthcare Landscape
Familiarise yourself with private health services and VIP health planning. Research ROC Clinic's offerings and be prepared to discuss how your knowledge can contribute to enhancing their services and client satisfaction.
✨Exude Confidence and Professionalism
Since you'll be representing the Programme's Chief Medical Officer, it's crucial to present yourself confidently. Dress professionally and practice your body language to ensure you convey trustworthiness and competence during the interview.
