Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and foster relationships while ensuring high-quality service delivery.
- Company: ROC Clinic is a private healthcare organisation focused on rapid access and integrated occupational health services.
- Benefits: Enjoy hybrid working options and the chance to travel across the UK for client visits.
- Why this job: Join a dynamic team dedicated to client satisfaction and sustainable growth in healthcare.
- Qualifications: Experience in client services, sales, and business administration; degree preferred but not essential.
- Other info: Ideal for motivated individuals looking to grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
ROC Clinic is a private healthcare organisation located in Central London and Aberdeen, Scotland. We offer Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis and Treatment. In addition to the private health services, we provide an integrated healthcare service for Occupational Health needs, that includes sickness absence, health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments.
An exciting opportunity has arisen for the position of a Client Account Manager - Occupational Health to assist us with management of accounts and growth and generation of new business. The role will be predominantly office or hybrid based; however, the role may include travel to our client’s sites across the UK.
We are looking for a driven, motivated individual with a proven track record in client services management and team growth. This role is based within the Sales & Business Development and Marketing Department and is focused on existing client accounts management as well as identification and management of new leads. You will be responsible for handling client accounts, fostering the relationship between ROC and the customer, and handling any projects, accounts, or issues that might be relative to that client.
You will liaise frequently with the client to assure them of their importance, helping build the client respect and trust in ROC. As a Client Account Manager, you must know how client’s money is spent, and what services they are receiving. You will need to draw and send documents, information sheets, performance reports either as expected part of contractual obligations or to reassure the customer.
As a manager, you may have several client accounts, but you must be able to manage them effectively and prioritise the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of any project, you will have the responsibility to inform the client and take action to ensure we deliver to the brief. The goal is to ensure high quality service delivery and facilitate sales in every possible way to drive sustainable growth.
We are looking for an experienced Client Account Manager in Occupational Health, but the role may be suitable for someone new to such a position, if the individual has prior relevant Occupational Health experience and required skills.
- Proven experience as sales advisor or other customer service/sales role (5 years minimum)
- Experience in providing business administrative support (2 years minimum)
- Experience in logistics support (1 year minimum)
- Experience in managing clients’ accounts (preferred)
- Be able to multitask and handle several client accounts with the ability to work towards tight deadlines
- Have excellent computing skills and be able to handle multiple diary management and live adjustments
- Be able to manage time and projects effectively
- Be able to work with minimal supervision, make decisions and prioritise
- Be able to communicate efficiently – verbally, in print and on the phone with internal and external teams
- Have efficient networking skills
- Instil trust in colleagues and clients to know the client account manager will firmly and swiftly address any issues that have risen.
Client Manager/Account Manager employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager/Account Manager
✨Tip Number 1
Familiarise yourself with the Occupational Health sector and ROC Clinic's specific services. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the healthcare and client management fields. Attend industry events or join relevant online forums to connect with individuals who may provide insights or referrals that could lead to opportunities at ROC Clinic.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts and how you've successfully built relationships in previous roles. Be ready to share specific examples that highlight your skills in multitasking, communication, and problem-solving.
✨Tip Number 4
Research ROC Clinic's recent projects or initiatives. Being knowledgeable about their current activities will allow you to ask insightful questions during the interview, showcasing your proactive approach and enthusiasm for the position.
We think you need these skills to ace Client Manager/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services management and any specific skills related to Occupational Health. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to ROC Clinic. Mention your proven track record in managing client accounts and how you can contribute to their growth and service delivery.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed multiple client accounts or provided business administrative support. Include specific examples of how you handled challenges and delivered results.
Highlight Communication Skills: Since the role requires effective communication with clients and internal teams, make sure to illustrate your communication skills in your application. Provide examples of how you've successfully liaised with clients in the past.
How to prepare for a job interview at ROC Clinic
✨Know Your Client Management Skills
Make sure to highlight your experience in managing client accounts during the interview. Be prepared to discuss specific examples of how you've successfully built and maintained client relationships, as this is crucial for the role.
✨Demonstrate Your Multitasking Ability
Since the role requires handling multiple client accounts simultaneously, be ready to share instances where you effectively managed several tasks under tight deadlines. This will show your potential employer that you can thrive in a fast-paced environment.
✨Showcase Your Communication Skills
Effective communication is key in this position. Prepare to discuss how you've communicated with clients and internal teams in the past, both verbally and in writing. Consider bringing examples of reports or documents you've created to illustrate your point.
✨Understand the Company’s Services
Familiarise yourself with ROC Clinic's services and values before the interview. Being knowledgeable about their offerings will not only impress your interviewers but also help you articulate how you can contribute to their goals in client account management.
