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- Tasks: Manage client accounts and drive business growth while ensuring high-quality service delivery.
- Company: ROC Clinic is a private healthcare provider focused on rapid access and integrated occupational health services.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team, make an impact in healthcare, and build lasting client relationships.
- Qualifications: High school diploma required; relevant experience in sales and occupational health preferred.
- Other info: Ideal for motivated individuals looking to grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
ROC Clinic is a private healthcare organisation located in Central London and Aberdeen, Scotland. We offer Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis and Treatment. In addition to the private health services, we provide an integrated healthcare service for Occupational Health needs, that includes sickness absence, health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments.
An exciting opportunity has arisen for the position of a Client Account Manager - Occupational Health to assist us with management of accounts and growth and generation of new business. The role will be predominantly office or hybrid based; however, it may include travel to our client’s sites across the UK. We are looking for a driven, motivated individual with a proven track record in client services management and team growth.
This role is based within the Sales & Business Development and Marketing Department and is focused on existing client accounts management as well as identification and management of new leads. Within this role, you will interact and work together with the Operational, Marketing, and Finance teams. You will be responsible for handling client accounts, fostering the relationship between ROC and the customer, and managing any projects, accounts, or issues that might be relative to that client.
You will liaise frequently with the client to assure them of their importance, helping build the client respect and trust in ROC. As a Client Account Manager, you must know how clients’ money is spent and what services they are receiving. You will need to draw and send documents, information sheets, performance reports either as expected part of contractual obligations or to reassure the customer. As a manager, you may have several client accounts, but you must be able to manage them effectively and prioritise the various customer tasks.
If there are any concerns or developments that may affect the timeline, quality or duration of any project, you will have the responsibility to inform the client and take action to ensure we deliver to the brief. The goal is to ensure high quality service delivery and facilitate sales in every possible way to drive sustainable growth.
We are looking for an experienced Client Account Manager in Occupational Health, but the role may be suitable for someone new to such a position, if the individual has prior relevant Occupational Health experience and required skills.
Qualifications
- Completed high school education a must.
- An associate degree or bachelor’s degree preferred.
- Experience:
- Proven experience as sales advisor or other customer service/sales role (5 years minimum)
- Experience in providing business administrative support (2 years minimum)
- Experience in logistics support (1 year minimum)
- Experience within Occupational Health (2 years minimum)
- Experience in managing clients’ accounts (preferred)
- Marketing and business development (preferred)
- Experience in fee negotiation (preferred)
Personal Attributes
- Be detail oriented and have a procedural mindset
- Be able to multitask and handle several client accounts with the ability to work towards tight deadlines
- Have excellent computing skills and be able to handle multiple diary management and live adjustments
- Be able to manage time and projects effectively
- Have good investigative and resolution skills
- Be able to work with minimal supervision, make decisions and prioritise
- Have initiative, motivation and focus
- Have great problem solving and organisational skills
- Be able to communicate efficiently – verbally, in print and on the phone with internal and external teams and stakeholders
- Have efficient networking skills
- Be able to handle challenging relationships and manage difficult conversations when necessary
- Be upbeat, energetic & self-motivated with a good sense of humour.
Instil trust in colleagues and clients to know the client account manager will firmly and swiftly address any issues that have arisen. For detailed Job Description and information on pay and benefits please submit an application via LinkedIn with a copy of your CV.
Client Account Manager (Westhill) employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager (Westhill)
✨Tip Number 1
Familiarise yourself with ROC Clinic's services and values. Understanding their focus on rapid access and integrated healthcare will help you align your approach when discussing client needs and expectations during interviews.
✨Tip Number 2
Network with professionals in the Occupational Health sector. Attend industry events or join relevant online forums to connect with potential colleagues or clients, which can give you insights into the role and the company culture.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts and how you've successfully built relationships in previous roles. Be ready to share specific examples that demonstrate your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Research common challenges faced by Client Account Managers in the healthcare sector. Being knowledgeable about these issues will allow you to propose solutions and show your proactive approach during discussions with the hiring team.
We think you need these skills to ace Client Account Manager (Westhill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services management, particularly in Occupational Health. Use specific examples that demonstrate your ability to manage accounts and foster client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention your experience in sales and customer service, and how you can contribute to ROC Clinic's growth.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, time management, and problem-solving. Provide examples of how you've successfully handled multiple client accounts or resolved challenging situations in previous roles.
Showcase Your Communication Abilities: Since the role requires effective communication with clients and internal teams, include examples of how you've successfully communicated complex information or managed difficult conversations in past positions.
How to prepare for a job interview at ROC Clinic
✨Know Your Client Accounts
Before the interview, make sure you understand the key accounts ROC Clinic manages. Familiarise yourself with their services and how they cater to different client needs. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Your Multitasking Skills
As a Client Account Manager, you'll need to juggle multiple accounts. Prepare examples from your past experiences where you've successfully managed several tasks or projects simultaneously. Highlight your time management strategies and how you prioritise effectively.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This is crucial for building trust with clients, so emphasise your investigative skills and ability to handle difficult conversations with ease.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be prepared to answer questions about how you would maintain strong relationships with clients and internal teams, showcasing your networking skills.
