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- Tasks: Manage client accounts and foster relationships while driving business growth.
- Company: ROC Clinic is a private healthcare provider in London and Aberdeen, focusing on rapid access and integrated services.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team that values client relationships and offers impactful healthcare solutions.
- Qualifications: High school diploma required; relevant experience in client management and occupational health preferred.
- Other info: Ideal for motivated individuals looking to make a difference in healthcare.
The predicted salary is between 36000 - 60000 £ per year.
ROC Clinic is a private healthcare organisation located in Central London and Aberdeen, Scotland. We offer Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis and Treatment. In addition to the private health services, we provide an integrated healthcare service for Occupational Health needs, that includes sickness absence, health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments.
An exciting opportunity has arisen for the position of a Client Account Manager - Occupational Health to assist us with management of accounts and growth and generation of new business. The role will be predominantly office or hybrid based; however, it may include travel to our client’s sites across the UK.
We are looking for a driven, motivated individual with a proven track record in client services management and team growth. This role is based within the Sales & Business Development and Marketing Department and is focused on existing client accounts management as well as identification and management of new leads. Within this role, you will interact and work together with the Operational, Marketing, and Finance teams.
You will be responsible for handling client accounts, fostering the relationship between ROC and the customer, and managing any projects, accounts, or issues that might be relative to that client. You will liaise frequently with the client to assure them of their importance, helping build the client respect and trust in ROC.
As a Client Account Manager, you must know how client’s money is spent, and what services they are receiving. You will need to draw and send documents, information sheets, performance reports either as expected part of contractual obligations or to reassure the customer. As a manager, you may have several client accounts, but you must be able to manage them effectively and prioritise the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of any project, you will have the responsibility to inform the client and take action to ensure we deliver to the brief. The goal is to ensure high quality service delivery and facilitate sales in every possible way to drive sustainable growth.
We are looking for an experienced Client Account Manager in Occupational Health, but the role may be suitable for someone new to such a position, if the individual has prior relevant Occupational Health experience and required skills.
Qualifications
- Completed high school education a must.
- An associate degree or bachelor’s degree preferred.
- Experience:
- Proven experience as sales advisor or other customer service/sales role (5 years minimum)
- Experience in providing business administrative support (2 years minimum)
- Experience in logistics support (1 year minimum)
- Experience within Occupational Health (2 years minimum)
- Experience in managing clients’ accounts (preferred)
Personal Attributes
- Be detail oriented and have a procedural mindset
- Be able to multitask and handle several client accounts with the ability to work towards tight deadlines
- Have excellent computing skills and be able to handle multiple diary management and live adjustments
- Be able to manage time and projects effectively
- Have good investigative and resolution skills
- Be able to work with minimal supervision, make decisions and prioritise
- Have initiative, motivation and focus
- Have great problem solving and organisational skills
- Be able to communicate efficiently – verbally, in print and on the phone with internal and external teams and stakeholders
- Have efficient networking skills
- Be able to handle challenging relationships and manage difficult conversations when necessary
- Be upbeat, energetic & self-motivated with good sense of humour
Instil trust in colleagues and clients to know the client account manager will firmly and swiftly address any issues that have risen.
For detailed Job Description and information on pay and benefits please submit an application via LinkedIn with a copy of your CV.
Client Account Manager employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with the Occupational Health sector and ROC Clinic's specific services. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the healthcare and client account management fields. Attend industry events or join relevant online forums to connect with individuals who can provide insights or even refer you to opportunities at ROC Clinic.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts and how you've successfully built relationships in previous roles. Be ready to share specific examples that highlight your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Research ROC Clinic's recent projects or initiatives. Being informed about their current activities will allow you to ask insightful questions during the interview, showcasing your proactive approach and enthusiasm for contributing to their success.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services management, particularly in Occupational Health. Use specific examples that demonstrate your ability to manage accounts and foster client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the job description. Mention your experience in sales and customer service, and how you can contribute to ROC Clinic's growth.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, problem-solving, and effective communication. These are crucial for managing multiple client accounts and ensuring high-quality service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Client Account Manager role.
How to prepare for a job interview at ROC Clinic
✨Showcase Your Client Management Skills
Be prepared to discuss your previous experience in managing client accounts. Highlight specific examples where you successfully built relationships, resolved issues, and ensured client satisfaction. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share instances where you've faced challenges in client management and how you overcame them. This could include difficult conversations or project delays. Showing that you can think on your feet and find solutions will impress the interviewers.
✨Understand the Company and Its Services
Research ROC Clinic and its services thoroughly. Familiarise yourself with their approach to Occupational Health and how they differentiate themselves in the market. This knowledge will allow you to ask insightful questions and show your genuine interest in the company.
✨Exhibit Strong Communication Skills
Since the role involves liaising with clients and internal teams, practice articulating your thoughts clearly and confidently. Be ready to demonstrate your verbal and written communication skills, as well as your ability to adapt your style to different audiences.
