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For Companies At a Glance
- Tasks: Provide technical support and resolve IT issues in a dynamic office environment.
- Company: Join a forward-thinking tech company with a collaborative culture.
- Benefits: Negotiable salary, hands-on experience, and excellent growth opportunities.
- Why this job: Kick-start your IT career while learning and growing in a supportive team.
- Qualifications: STEM degree and confidence in supporting macOS and Windows systems.
- Other info: Ideal for tech enthusiasts eager to make an impact in IT support.
The predicted salary is between 30000 - 42000 £ per year.
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IT Support Engineer
Location: Central London fully onsite
Salary: Negotiable + benefits
Requirements
- This company values a strong academic history, so is looking for a STEM degree from a leading university such as Computer Science, Engineering, Physics or Mathematics and achieved at least BBC at A Level (or international equivalent)
- Confident supporting both macOS and Windows environments.
- Comfortable working with productivity tools such as Microsoft 365 or Google Workspace.
- Understanding of core networking principles (e.g. IP addressing, DNS, VPN).
- Strong communicator with excellent attention to detail and a logical approach to problem solving.
- Enthusiastic about learning new technologies and providing great internal support.
Beneficial Experience
- Experience in an IT support or helpdesk role (commercial or internship).
- Familiarity with Active Directory, Azure AD or device-management tools.
- Exposure to scripting or automation
- Previous use of ticketing or incident-tracking systems.
- Interest in information security or IT best-practice frameworks.
Responsibilities
- Provide technical assistance to internal teams, diagnosing and resolving hardware, software and connectivity issues.
- Configure laptops, mobile devices and user accounts, ensuring smooth onboarding and offboarding processes.
- Maintain and update company systems, applications and documentation.
- Support internal collaboration tools, meeting room tech and conferencing setups.
- Identify recurring technical issues and contribute ideas for continuous improvement.
What this role offers
- The chance to gain broad, hands-on IT experience within a highly supportive environment.
- Structured learning and exposure to a wide range of systems and tools.
- Join a company with a collaborative culture and excellent opportunities for growth.
If you’re looking to kick-start or continue your career within IT support, we’d love to hear from you. Please apply via the relevant links.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are available on our website).
Keywords
- IT Support Engineer
- IT Technician
- Helpdesk Analyst
- Service Desk Engineer
- Desktop Support
- Graduate IT Engineer
- Technical Support
- Junior Systems Engineer
- Infrastructure Support
- Active Directory
- Windows
- macOS
- PowerShell
- Microsoft 365
- Azure AD
- Networking
- Intune
- Google Workspace
- Graduate
- Junior
- First-Line
- Second-Line
- 1st Line
- 2nd-Line
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IT Support Engineer - Graduate employer: Robustelli ∙ Soucy ∙ Hussey, P.A.
Contact Detail:
Robustelli ∙ Soucy ∙ Hussey, P.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Graduate
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. You never know who might have a lead on that perfect IT Support Engineer role.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with macOS, Windows, and any ticketing systems you've used. Show them you’re the go-to person for tech support!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to share examples of how you’ve tackled tech issues in the past. Employers love seeing that logical approach in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about creating an inclusive environment, so don’t hesitate to reach out if you need any adjustments during the process.
We think you need these skills to ace IT Support Engineer - Graduate
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills in your application. We want to see your experience with macOS, Windows, and any productivity tools you've used. Don’t forget to mention any relevant projects or internships that showcase your problem-solving abilities!
Tailor Your CV: Customise your CV to match the job description. Use keywords from the listing, like 'IT support', 'networking principles', and 'collaborative environment'. This helps us see how you fit into our team right away!
Craft a Personal Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Share why you're excited about joining us and how you can contribute to our IT support team. A personal touch goes a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Robustelli ∙ Soucy ∙ Hussey, P.A.
✨Know Your Tech Basics
Brush up on your knowledge of macOS and Windows environments, as well as core networking principles like IP addressing and DNS. Being able to confidently discuss these topics will show that you’re ready to take ownership of the IT support role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your logical approach led to successful outcomes.
✨Familiarise Yourself with Tools
Get comfortable with productivity tools like Microsoft 365 and Google Workspace, as well as any ticketing or incident-tracking systems you might have used. Mentioning specific experiences with these tools can set you apart from other candidates.
✨Demonstrate Your Enthusiasm for Learning
Express your eagerness to learn new technologies and improve your skills. Companies love candidates who are proactive about their development, so be ready to discuss any relevant courses or self-study you've undertaken.