Information Systems Manager

This leadership role is responsible for the overall management, security, reliability, and strategic development of the organisation's information systems and IT infrastructure. The role leads the IT team, ensuring high-quality technical support, secure operations, and the effective delivery of technology services that support business objectives. You will manage the IT team, including the IT Lead Administrator, a Front of House IT Support apprentice and third-party support; providing leadership, mentoring, workload management, and performance oversight while ensuring exceptional service to all users. Key Responsibilities Leadership and Team Management Lead, manage and develop the IT team. Set objectives, monitor performance, conduct regular reviews and annual appraisals. Allocate work and prioritise support requests. Provide coaching, mentoring and technical guidance. Foster a customer-focused and collaborative team culture. Manage recruitment, training and succession planning where appropriate. Form a strong working relationship with the Finance Director, providing regular operational and strategic updates. IT Operations Ensure the availability, performance and reliability of all IT systems. Oversee servers, networks, cloud services and business applications. Manage hardware and software lifecycle planning. Develop and maintain IT policies and procedures. Ensure disaster recovery and business continuity plans remain current. Information Security Achieve and maintain cyber security standards and best practices. Monitor security risks and implement appropriate controls. Manage user access, permissions and identity management. Ensure compliance with relevant legislation and organisational policies. Coordinate incident response and recovery. Service Delivery Ensure timely and effective resolution of IT issues. Monitor service desk performance and user satisfaction. Escalate and manage major incidents. Identify opportunities to improve IT services and processes. Strategic Planning Develop and implement the organisation's IT strategy. Recommend technology investments aligned with business goals. Plan infrastructure upgrades and digital transformation initiatives. Manage IT budgets both P