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For Companies At a Glance
- Tasks: Lead IT support, cyber security, and telecoms services across UK and Dubai.
- Company: Dynamic tech company with a focus on innovation and quality.
- Benefits: Competitive salary, bonus, hybrid work, and comprehensive benefits.
- Other info: Opportunity for international travel and career advancement.
- Why this job: Make a real impact in a hands-on leadership role with global reach.
- Qualifications: Proven experience in technical leadership and service delivery.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a Head of Technical to lead the delivery, quality, and strategy of IT support, cyber security, and telecoms services across UK and Dubai operations. This is a hands‑on leadership role responsible for technical standards, service performance, and ISO 27001 compliance, while also acting as the senior escalation point for complex or high‑risk technical work.
Key Responsibilities
- Technical Leadership & Strategy
- Define and drive technical strategy across IT support, cyber security, and telecoms
- Own architecture, tooling, vendor selection, and roadmaps
- Act as senior authority for technical decisions, escalations, and pre‑sales
- Service Delivery & Operations
- Lead 1st-3rd line teams across UK and Dubai
- Ensure delivery against SLAs, KPIs, and customer expectations
- Manage major incidents and ensure resilient, scalable services
- Cyber Security
- Oversee SOC, MDR/EDR, vulnerability management, and monitoring
- Lead incident response and post‑incident reviews
- Ensure proactive security across all managed environments
- Telecoms
- Own delivery of connectivity and voice platforms
- Manage suppliers and act as escalation point for complex issues
- ISO 27001 & Information Security
- Own technical controls within the ISMS
- Support audits and ensure compliance with ISO 27001 standards
- Manage technical risk, security baselines, and continuous improvement
- Service Lifecycle & Provisioning
- Oversee onboarding and offboarding of client services
- Ensure secure terminations and compliance
- Manage hardware lifecycle (procurement, deployment, asset tracking, disposal)
- Hands‑On Delivery
- Remain hands‑on for complex or high‑risk projects
- Support installations, migrations, and bespoke solutions (UK & international travel, including Dubai)
- Leadership & Stakeholder Management
- Lead and develop technical teams across regions
- Act as senior escalation point for key customers
- Translate technical concepts and risks into clear business outcomes
Head of Technical Services employer: Robson Bale
Contact Detail:
Robson Bale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support or cyber security. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past projects and achievements in technical leadership. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around complex technical scenarios. This will boost your confidence and help you articulate your expertise clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Head of Technical Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Head of Technical Services role. Highlight your leadership in IT support, cyber security, and telecoms to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our needs. Don’t forget to mention your hands-on approach and strategic vision.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve service delivery or enhance security measures? We want to see how you’ve made a difference in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robson Bale
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to IT support, cyber security, and telecoms. Be ready to discuss specific tools, architectures, and strategies you've implemented in the past. This role is hands-on, so showing that you can dive into the details will impress the interviewers.
✨Showcase Leadership Experience
Prepare examples of how you've led teams and managed complex projects. Highlight your experience with service delivery, incident management, and compliance with standards like ISO 27001. They’ll want to see that you can not only lead but also inspire your team to meet SLAs and KPIs.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past incidents you've managed and how you ensured resilient services. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Understand the Business Impact
It's crucial to translate technical concepts into business outcomes. Prepare to discuss how your technical decisions have positively impacted customer satisfaction and operational efficiency. This shows that you understand the bigger picture and can align technical strategy with business goals.