Delivery Manager

We are looking for an experienced Delivery Manager to join our SaaS product organisation and help engineering and product teams deliver high‑quality software predictably and sustainably. This is a hands‑on delivery role working at the intersection of Product, Engineering, and Technology. You will partner closely with Product Owners or Product Managers and Technical Leads, forming a strong Three Amigos relationship to shape priorities, manage delivery, and remove obstacles. You will bring deep Agile expertise, but you will not apply a rigid, one‑size‑fits‑all framework. You will help teams adopt pragmatic and scalable ways of working, using the most appropriate blend of Agile and where necessary, traditional project delivery practices.

The ideal candidate will be comfortable operating in a technical SaaS environment involving cloud infrastructure, microservices, APIs, and continuous delivery.

• Own the end‑to‑end delivery of product and technology initiatives, from discovery and planning through to production release and continuous improvement.
• Work closely with Product Managers, Product Owners, Technical Leads, engineers, and other stakeholders to create clear and achievable delivery plans.
• Facilitate effective planning, refinement, estimation, prioritisation, and delivery ceremonies.
• Maintain visibility of delivery progress, risks, dependencies, blockers, and key decisions.
• Identify delivery issues early and work with teams to resolve them before they affect customers or business outcomes.
• Balance delivery pace, quality, technical sustainability, and commercial priorities.
• Coordinate delivery across multiple engineering teams, shared services, and business functions where required.
• Support teams in delivering small, valuable increments rather than relying on large, infrequent releases.
• Act as an Agile expert and coach, helping teams improve how they plan, collaborate, deliver, and learn.
• Develop pragmatic, scalable Agile practices that support multiple teams without introducing unnecessary bureaucracy.
• Avoid rigid or prescriptive frameworks, including SAFe, in favour of approaches suited to the organisation, product, and teams.
• Adapt delivery methods to the context, combining Agile practices with selected waterfall techniques when appropriate.
• Facilitate retrospectives and continuous‑improvement activities that lead to measurable changes.
• Help teams establish sustainable delivery rhythms and realistic commitments.
• Use delivery metrics and qualitative insight to improve predictability, flow, and team effectiveness.
• Promote ownership and accountability within teams rather than acting as a traditional command‑and‑control project manager.

• Build a strong working relationship with the Product Manager or Product Owner and Technical Lead as part of a Three Amigos delivery model.
• Help Product and Engineering turn strategic objectives into clear, prioritised, and deliverable work.
• Ensure that product scope, technical considerations, dependencies, and acceptance criteria are understood before work begins.
• Support effective trade‑off decisions between customer value, technical complexity, delivery timelines, and operational risk.
• Facilitate conversations between technical and non‑technical stakeholders.
• Ensure discovery, design, engineering, testing, security, and operational readiness are considered throughout delivery.
• Encourage early technical involvement in product planning and early product involvement in technical decision‑making.

• Manage delivery within a modern SaaS technology environment.
• Work effectively with engineering teams building cloud‑based, distributed systems.
• Understand the delivery implications of microservices architectures, APIs, integrations, data flows, and shared platform services.
• Support delivery across cloud environments, ideally AWS.
• Work with engineering teams to improve CI/CD processes, release automation, testing, and deployment practices.
• Help teams manage technical dependencies, non‑functional requirements, operational readiness, and production risks.
• Support effective incident follow‑up and ensure learning from production issues is reflected in future delivery.
• Understand technical debt and help teams balance remediation work with new product development.

• Provide clear, concise, and transparent delivery updates to senior stakeholders.
• Set realistic expectations around scope, timescales, risks, and dependencies.
• Coordinate dependencies across Product, Engineering, Platform, Security, Data, Customer Success, and other business teams.
• Facilitate timely decisions and elevate issues appropriately when they cannot be resolved within the team.
• Build trust through evidence‑based reporting rather than overly optimistic status updates.
• Help stakeholders understand delivery trade‑offs and the impact of changes in priority or scope.

• Strong experience as a Delivery Manager, Technical Delivery Manager, Agile Delivery Manager, or similar role within a software product organisation.
• Experience working in a SaaS product environment.
• Strong technical understanding and the ability to work credibly with software engineers, architects, and Technical Leads.
• Deep practical knowledge of Agile software delivery.
• Experience scaling Agile delivery across multiple teams without relying on SAFe.
• A pragmatic approach to delivery methodologies, including experience using elements of waterfall where appropriate.
• Experience working closely with Product Managers or Product Owners and Technical Leads.
• Strong understanding of modern software development and delivery lifecycles.
• Experience delivering cloud‑based products or platforms, ideally using AWS.
• Understanding of microservices architectures, APIs, integrations, and distributed systems.
• Knowledge of CI/CD, automated testing, deployment pipelines, and release management.
• Experience managing risks, dependencies, delivery plans, and stakeholder expectations.
• Strong facilitation, coaching, communication, and conflict‑resolution skills.
• Ability to use delivery data and metrics to identify issues and drive improvements.
• Experience supporting cross‑functional teams through discovery, development, release, and operation.

• Experience delivering products on AWS using services such as ECS, EKS, Lambda, API Gateway, or related technologies.
• Experience working with DevOps, Platform Engineering, or Site Reliability Engineering teams.
• Familiarity with observability, incident management, and operational resilience.
• Experience in a high‑growth or rapidly changing SaaS organisation.
• Knowledge of product discovery and outcome‑based product management.
• Experience supporting organisational change or improvements to engineering delivery practices.
• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar platforms.

• Teams have clear priorities and understand what they are delivering and why.
• Delivery becomes more predictable without creating unnecessary process.
• Risks, blockers, and dependencies are identified and addressed early.
• Product and Engineering work together effectively, with strong alignment between the Product Manager or Product Owner, Technical Lead, and Delivery Manager.
• Software is delivered in smaller, safer, and more frequent increments.
• CI/CD and release practices support reliable and sustainable delivery.
• Stakeholders receive clear, honest, and timely information.
• Teams continuously improve their ways of working and take greater ownership of delivery.

You are a pragmatic and collaborative Delivery Manager who understands that successful software delivery is about more than running ceremonies and maintaining plans. You are technically curious, comfortable discussing software architecture and engineering practices, and able to translate between technical teams and business stakeholders. You know when to challenge, when to coach, and when to remove obstacles. You bring strong Agile expertise but are not dogmatic. You focus on outcomes, flow, quality, and continuous improvement, adapting your approach to the needs of the product, technology, and organisation.