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- Tasks: Manage telecom provisioning, support installations, and ensure smooth project delivery.
- Company: Dynamic telecom company in North East London with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real impact in the telecom industry.
- Qualifications: Experience in telecom provisioning and strong organisational skills required.
- Other info: Exciting role with opportunities for travel and personal development.
The predicted salary is between 35000 - 41000 £ per year.
On site in North East London
Salary: £35,000 - 41,000pa
ROLES & RESPONSIBILITIES
- Managing the pre sales check list and documenting all technical details ready for installation handover
- Management of new license and hardware orders
- Supporting all provisioning, programming, porting and migrations
- Organising technical calls and site surveys
- Supporting all client install projects
- Updating and management Projects within Zoho CRM
- Supporting the client billing process by handing over billing IDs to billing team
- Managing leaving notifications and terminations
- Organizing and supporting client training sessions
- Actively and regularly learn MS Office 365 & Cybersecurity
Provisioning & Delivery
- In conjunction with the Head of Technical ensure equipment and personnel are planned into the delivery cycle to ensure seamless activation of projects.
- Report to and work closely with the Head of Technical on all provisioning activities.
- Own and manage provisioning for all customer projects, from initial order through to service activation.
- Coordinate with sales, customer experience, and engineering teams to ensure smooth handovers and delivery.
- Track and report on provisioning timelines, risks, and dependencies.
- Ensure provisioning processes are documented, efficient, and scalable.
- Ensure technical/engineering teams are aligned into the delivery schedule.
Client Terminations & Offboarding
- Manage all client termination requests, ensuring timely, secure, and compliant service cessation.
- Coordinate technical decommissioning, data handling, and access removal in line with security and compliance requirements.
- Work with Customer Experience, Sales, and Finance to ensure accurate final billing and contract closure.
- Maintain clear records of terminations and lessons learned to improve future performance.
Operational & Technical Governance
- Maintain technical documentation, runbooks, and knowledge bases.
- Ensure compliance with security, regulatory, and internal standards.
- To embody our Core Values: Attitude, Integrity & Perseverance.
REQUIREMENTS
- Provisioning background in Telecoms.
- Proven experience within technical support and provisioning workstreams.
- Excellent organisational and project management skills.
- Comfortable working in an SME environment with hands-on responsibility.
- Must have a full UK Driving License.
- Must be willing to travel and work from the office.
Provisioning Specialist - Telecoms - Permanent - North East London employer: Robson Bale Ltd
Contact Detail:
Robson Bale Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Specialist - Telecoms - Permanent - North East London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the hunt for a Provisioning Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and project management skills. Be ready to discuss your experience with provisioning processes and how you've handled client installations in the past. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that match your skills and interests. Tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Provisioning Specialist - Telecoms - Permanent - North East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Provisioning Specialist role. Highlight your experience in telecoms provisioning and any relevant technical support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing projects and client interactions, as these are key for us.
Show Off Your Organisational Skills: Since this role involves a lot of project management, make sure to showcase your organisational skills in your application. We love seeing examples of how you've successfully managed multiple tasks or projects in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining StudySmarter!
How to prepare for a job interview at Robson Bale Ltd
✨Know Your Stuff
Make sure you brush up on your telecoms knowledge, especially around provisioning processes. Familiarise yourself with the technical details mentioned in the job description, like managing hardware orders and client installations. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational and project management skills, prepare examples from your past experiences where you've successfully managed projects or tasks. Be ready to discuss how you keep track of timelines and dependencies, as well as how you ensure smooth handovers between teams.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on MS Office 365 and Cybersecurity basics, as these are crucial for the role. You might be asked how you would handle specific scenarios related to provisioning or client terminations, so think through your responses beforehand.
✨Embody the Core Values
The company values attitude, integrity, and perseverance. Think of examples that demonstrate these qualities in your work. Whether it's overcoming a challenge or maintaining a positive attitude under pressure, showing that you align with their core values can set you apart from other candidates.