At a Glance
- Tasks: Lead a tech support team and ensure customer satisfaction across IT and telecom services.
- Company: Dynamic telecommunications company focused on customer support and team development.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for professional development.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in technical support and strong leadership abilities.
The predicted salary is between 35000 - 45000 £ per year.
This role has been established by the board to provide dedicated support to our customers across all telecommunications and IT requirements. The position also involves the management of two junior IT Engineers, ensuring they receive appropriate guidance and leadership while assisting clients. Additionally, the team leader will be responsible for overseeing the management of support tickets, ensuring they are resolved within agreed service level agreements (SLAs) alongside supporting customer installations in the area.
ROLES & RESPONSIBILITIES
- Lead and oversee the technical team to ensure that all technical Key Performance Indicators (KPIs) and project objectives are consistently achieved.
- Maintain steady and reliable Service Level Agreements (SLAs) for all first, second, and third line support tickets, ensuring timely and efficient resolution of technical issues.
- Provide comprehensive support to customers, addressing requirements across laptops, Servers, Microsoft Office 365, hosted telephone systems, mobile devices, broadband, and cybersecurity.
- Strive to ensure client satisfaction surveys consistently achieve a minimum rating of four out of five stars.
Technical Support Team Leader - Permanent - West Essex employer: Robson Bale Ltd
As a leading employer in West Essex, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our commitment to professional development ensures that as a Technical Support Team Leader, you will have ample opportunities for growth while leading a dedicated team to deliver exceptional customer service. With competitive benefits and a focus on work-life balance, we offer a rewarding environment where your contributions truly make a difference.
