At a Glance
- Tasks: Provide technical support and troubleshoot issues for users in a dynamic startup environment.
- Company: Join a fast-growing UK-based cybersecurity startup in Brentwood, Essex.
- Benefits: Gain access to extensive training resources and career growth opportunities.
- Other info: In-office role perfect for fast learners eager to dive into tech.
- Why this job: Be part of an exciting journey in cybersecurity with visible and impactful contributions.
- Qualifications: Passion for technology, basic coding skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Engineer
Are you passionate about technology?
Ready to kickstart or grow your career with a fast-growing, cutting-edge company in the cybersecurity industry?
We are a dynamic, UK-based global cybersecurity startup located in Brentwood, Essex, and we’re on the lookout for an enthusiastic person to join our team.
Whether you are looking for an apprenticeship to start your career in technology or are already seasoned, we aren’t looking for the right experience - but the right person.
You will be working with an enterprise-grade start-up team, and you will have access to a wealth of learning resources (Think of it as your own Aladdin’s cave of training materials, tools, and mentors) to become a cybersecurity and app technical support guru.
For this reason, this is an in-office role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.
Our company is at an exciting crossroads: we’re on the verge of being cash-flow positive and have already turned down multiple acquisition offers.
As a key member of our startup, you’ll have a chance to be part of something special, helping us scale to the next level.
This Role Is For You
- Love technology: for you it’s a passion that you want to build a career on.
- Love helping users and get satisfaction from it.
- Have background in coding and development (base skills) that you are keen to build upon.
- Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / Chat GPT / You Tube (and love doing so!).
- Are keen to expand your skillset in cloud architecture, development, AI tools, and Dev Ops.
- Are excited by a startup opportunity where your contributions will be visible, impactful, and meaningful.
- Are able to commute to an office in Shenfield (Essex/London border) every day (this is not a remote position).
- Your Key Responsibilities
Initial responsibilities will include the following
- User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform.
- Technical
Troubleshooting: Assist with identifying and troubleshooting technical issues, and get involved from a development perspective to identify and remediate issues.
Escalate to the development team when required.
- User Demos: Demonstrate the platform, product features, or anything else needed by users to be able to use the product effectively.
- Working with Customer Experience: Gather and act on feedback, escalating bugs and feature requests to the relevant team.
- User Account Admin: Add licenses, update organisations, and perform other account administration tasks.
You’ll be a key player in our success story, and in return, we’ll give you the training, support, and opportunities to thrive in the world of cybersecurity.
Right to Work Information
Applicants must already have the right to work in the UK. Please note that Robo Shadow is not able to offer visa sponsorship for this role.
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Technical Support Engineer (On Site) in Brentwood employer: RoboShadow
RoboShadow is an exceptional employer that thrives on innovation and collaboration, making it an ideal place for professionals eager to make a significant impact in the tech industry. With a dynamic work culture that encourages creativity and growth, employees benefit from ample opportunities for professional development and the chance to shape the future of AI and Cyber Security. Located in a vibrant startup environment, RoboShadow offers unique advantages such as flexible working arrangements and a strong emphasis on team success, ensuring that every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (On Site) in Brentwood
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including RoboShadow, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through RoboShadow
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at RoboShadow. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Support Engineer (On Site) in Brentwood
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at RoboShadow insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to RoboShadow that you’re committed to staying ahead in the game.
How to prepare for a job interview at RoboShadow
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at RoboShadow to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at RoboShadow.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
