At a Glance
- Tasks: Support customers, conduct demos, and contribute to product improvements in a dynamic start-up.
- Company: Fast-growing, GCHQ-backed Cyber Security company with a collaborative culture.
- Benefits: Career growth opportunities, hands-on experience, and mentorship from industry experts.
- Other info: In-person role based in Shenfield, ideal for recent graduates or career changers.
- Why this job: Break into tech and Cyber Security while making a real impact on customer success.
- Qualifications: Curiosity, strong communication skills, and a willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
Break into Tech, Cyber Security and the Start-Up World! Are you looking to build a career in tech, Cyber Security, product management, or the start-up world? This is an exciting opportunity to join a fast-growing, GCHQ-backed Cyber Security company and learn from an experienced team at the heart of a scaling business. You do not need to be an engineer or have years of technical experience. We are looking for someone curious, organised, confident with people, and excited to learn. This role would suit a graduate, career changer, or someone looking to move into tech, Cyber Security, customer success, or product management. Please note: this is an in-person role based in our Shenfield office. It is not a remote position.
About the role: This role sits at the centre of our business, working across customer success, product, support, and onboarding. You will help customers get the most from our platform, support product improvements, and work closely with the wider team as we continue to grow. It is a hands-on role with lots of variety. You will be speaking with customers, joining Teams calls, giving product demos, helping solve problems, and learning how a Cyber Security start-up operates from the inside. For the right person, it is one of the best ways to break into the tech start-up world.
What you’ll be doing:
- Support customers through email, Teams calls, demos, and onboarding.
- Learn our product in detail and become confident explaining it to customers.
- Work closely with product, sales, and support teams.
- Help identify customer needs, questions, and feedback.
- Contribute to product improvements by sharing customer insight.
- Build your knowledge of Cyber Security, customer success, and start-up operations.
- Take ownership of tasks and grow your responsibilities over time.
What we’re looking for: You do not need to tick every box. We are most interested in your attitude, communication skills, and willingness to learn. We are looking for someone who is:
- Interested in tech, Cyber Security, start-ups, or product management.
- Confident communicating with customers in a professional and friendly way.
- Organised, reliable, and able to manage different tasks.
- Comfortable learning new software and technical concepts.
- Willing to ask questions, take feedback, and keep improving.
- Able to present clearly and confidently on Teams calls and product demos.
- Positive, proactive, and keen to build a long-term career.
Experience in customer service, account management, support, sales, product, or a tech-related role would be helpful, but it is not essential.
What you’ll get from the role: You will get the chance to:
- Build a career in a fast-growing Cyber Security start-up.
- Learn directly from experienced people across product, sales, and customer success.
- Gain exposure to customers, product strategy, demos, onboarding, and support.
- Develop skills that can lead into product management, customer success leadership, sales, operations, or other growth roles.
- Take on more responsibility as the company scales.
- Join a team where strong performance, ownership, and initiative are recognised.
Who this role could suit: This role could be a great fit if you are:
- A recent graduate looking for your first role in tech.
- Someone working in customer service, sales, recruitment, admin, or support who wants to move into tech.
- Someone who enjoys speaking with people, solving problems, and learning quickly.
- Someone ambitious who wants to grow with a company rather than step into a narrow, fixed role.
Why join us? We are building a global Cyber Security business and are looking for people who want to grow with us. Although we are hiring for a Customer Success Manager, this role can open doors into several career paths, including product management, customer success leadership, sales, operations, and wider start-up leadership roles. You will be supported, challenged, and given the opportunity to develop quickly. If you are curious, ambitious, and ready to build a career in tech and Cyber Security, we would love to hear from you.
Customer Success Manager in Brentwood employer: RoboShadow
Join a dynamic and fast-growing Cyber Security start-up in Shenfield, where you will be at the forefront of customer success and product management. Our supportive work culture fosters learning and growth, providing you with hands-on experience and exposure to various aspects of the business. With opportunities for career advancement and a focus on recognising initiative and performance, this is an excellent place for those eager to build a meaningful career in tech.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Brentwood
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to showcase your eagerness to learn! In your conversations, highlight your curiosity about tech and Cyber Security. Employers love candidates who are proactive and ready to grow with the company.
We think you need these skills to ace Customer Success Manager in Brentwood
Some tips for your application 🫡
Show Your Curiosity:We want to see your enthusiasm for tech and Cyber Security! In your application, share any experiences or interests that highlight your curiosity and eagerness to learn. This will help us understand why you're excited about this role.
Be Personable:Since this role involves a lot of customer interaction, make sure your application reflects your communication skills. Use a friendly tone and give examples of how you've successfully engaged with people in the past. We love a good story!
Highlight Your Organisational Skills:As a Customer Success Manager, you'll need to juggle various tasks. In your application, mention any experiences where you managed multiple responsibilities effectively. This shows us you're ready to take on the variety this role offers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at RoboShadow
✨Know the Product Inside Out
Before your interview, take the time to thoroughly understand the company's product. Familiarise yourself with its features, benefits, and how it fits into the Cyber Security landscape. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll be interacting with customers regularly. Practice articulating your thoughts clearly and professionally. Consider doing mock interviews or presenting a product demo to a friend to refine your delivery and ensure you come across as confident and approachable.
✨Demonstrate Your Curiosity
The company values curiosity and a willingness to learn. Prepare some thoughtful questions about the company’s culture, growth plans, and how they support employee development. This shows that you're not just interested in the job, but also in growing with the company.
✨Highlight Relevant Experience
Even if you don't have direct experience in tech or Cyber Security, think about transferable skills from previous roles. Whether it's customer service, problem-solving, or teamwork, be ready to discuss how these experiences make you a great fit for the position.
