Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site ICT support and troubleshoot for pharmacy automation systems.
- Company: Join RoboPharma, a leader in pharmacy automation technology.
- Benefits: Flexible working hours, competitive salary, and overtime pay.
- Why this job: Make a real difference in healthcare by ensuring efficient medication dispensing.
- Qualifications: Experience as an ICT Hardware and Software engineer required.
- Other info: Dynamic team environment with opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you the flexible Software Engineer who is energized by on-site customer ICT support?
As an In Plant Software Engineer, the most important part of your role is to provide service to our customer in accordance with the SLA’s. Together with your colleagues, you provide flexible support to our customer. You’ll be dealing directly with on-site support, service, telephone help desk and troubleshooting.
In this position, you are responsible for the onsite support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You’ll be reporting weekly and monthly to the Service & Support manager and our customer.
RoboPharma is the international market leader in pharmacy automation technology and solutions for processing large volumes of prescriptions. RoboPharma streamlines the workflow of virtually every pharmacy with uniquely flexible systems, custom-designed to automate 90% of the packaging produced by pharmaceutical companies.
At our location in The Netherlands and the UK, we work with a dedicated team that is enthusiastic and dedicated to our machines. In doing so, we contribute to a world in which all medication is dispensed to patients accurately, on time, and efficiently.
Responsibilities:
- On-site support, service, telephone helpdesk, troubleshooting;
- Giving training and advice to users on how to work with and maintain the products;
- Production of documentation, user manuals, validation documents, etc.;
- To act as a bridge between our UK client and RoboPharma in the Netherlands;
- Focus on continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent.
Expectations:
In order to guarantee the continuity of the systems at our customers, you need to be available outside of regular working hours, for helping our customers when they need us. We therefore expect you to have a flexible and customer-focused mindset. Your working hours are mainly from Monday to Friday. Within the service team, you jointly share the responsibility to ensure availability for our customer. As a team, you ensure that we are available between 06.00 a.m. and 10.00 p.m. You can arrange your working week flexibly, as long as availability for the customer is guaranteed.
Your basic salary is based on a 40 hours work week. All hours worked above your contract hours (40) will be paid as overtime.
We’re looking for someone who is representative and has experience working as an ICT Hardware and Software engineer. For this position, it is necessary that you live in the region of Stoke-on-Trent where a major high-tech automation is implemented.
In Plant ICT Engineer in Stoke-on-Trent employer: RoboPharma
Contact Detail:
RoboPharma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Plant ICT Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your problem-solving abilities and technical know-how can really set you apart from the competition.
✨Tip Number 3
Be ready for on-the-spot questions! Since this role involves on-site support, practice troubleshooting scenarios and be prepared to discuss how you’d handle various customer issues. Confidence in your answers can make a big difference.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace In Plant ICT Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the In Plant ICT Engineer role. Highlight any relevant experience in on-site support, troubleshooting, and customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our needs at RoboPharma. Don’t forget to mention your flexible mindset and customer-focused approach!
Showcase Your Technical Skills: We want to see your technical prowess! Be sure to include specific examples of your experience with ICT hardware and software engineering. This will help us understand how you can contribute to our team and improve our services.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at RoboPharma
✨Know Your Tech Inside Out
As an In Plant ICT Engineer, you'll need to demonstrate your technical expertise. Brush up on the specific software and hardware used in pharmacy automation. Be ready to discuss troubleshooting scenarios and how you've resolved similar issues in the past.
✨Showcase Your Customer Service Skills
This role is all about providing top-notch support to customers. Prepare examples of how you've successfully handled customer queries or complaints. Highlight your ability to communicate complex technical information in a way that's easy for users to understand.
✨Flexibility is Key
Since the job requires availability outside regular hours, be prepared to discuss your flexible working style. Share instances where you've adapted your schedule to meet customer needs or worked collaboratively with a team to ensure service continuity.
✨Emphasise Continuous Improvement
RoboPharma values continuous improvement, so come equipped with ideas on how you can contribute to this. Think about processes you've improved in previous roles and be ready to discuss how you can apply that mindset to the RoboPharma Central Filling site.