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- Tasks: Provide on-site support and troubleshooting for pharmacy automation systems.
- Company: Join RoboPharma, the leader in pharmacy automation technology.
- Benefits: Flexible working hours, competitive salary, and a dynamic team environment.
- Why this job: Make a real difference in healthcare by ensuring accurate medication dispensing.
- Qualifications: Experience in technical engineering and familiarity with automated machinery.
- Other info: Opportunity for growth in a high-tech, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Are you a hands-on, adaptable technical engineer who enjoys supporting customers on-site?
As an In Plant Engineer, the most important part of your role is to provide service to our customer in accordance with the SLAs. Together with your colleagues, you provide flexible support to our customer. You’ll be dealing directly with on-site support, service, telephone help desk, and troubleshooting. In this position, you are responsible for the onsite support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You’ll be reporting weekly and monthly to the Service & Support manager and our customer.
Company profile
RoboPharma is the international market leader in pharmacy automation technology and solutions for processing large volumes of prescriptions. RoboPharma streamlines the workflow of virtually every pharmacy with uniquely flexible systems, custom-designed to automate 90% of the packaging produced by pharmaceutical companies. At our location in The Netherlands and the UK, we work with a dedicated team that is enthusiastic and dedicated to our machines. In doing so, we contribute to a world in which all medication is dispensed to patients accurately, on time, and efficiently.
Responsibilities
- On-site support, service, telephone helpdesk, troubleshooting;
- Giving training and advice to users on how to work with and maintain the products;
- Production of documentation, user manuals, validation documents, etc.;
- To act as a bridge between our UK client and RoboPharma in the Netherlands;
- Focus on continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent.
Expectations
In order to guarantee the continuity of the systems at our customers, you need to be available outside of regular working hours, for helping our customers when they need us. We therefore expect you to have a flexible and customer-focused mindset. Your working hours are mainly Monday to Friday. Within the service team, you jointly share the responsibility to ensure availability for our customer. As a team, you ensure that we are available between 06.00 a.m. and 10.00 p.m. You can arrange your working week flexibly, as long as availability for the customer is guaranteed.
We are looking for a professional with experience in a technical engineering role, ideally familiar with automated machinery, electromechanical systems, or industrial technology. For this position, it is necessary that you live in the region of Stoke-on-Trent where a major high-tech automation is implemented.
Interested?
You have the skills to provide flexible support to our customers and you recognise yourself in the profile? Please send us your resume or contact us for further information at hr@capsahealthcare.com. We are looking forward to your application!
In Plant Engineer in Stoke-on-Trent employer: RoboPharma
Contact Detail:
RoboPharma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Plant Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at RoboPharma or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with automated machinery or troubleshooting, make sure to highlight that in conversations. Share specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires availability outside regular hours, demonstrate your willingness to go the extra mile. Let them know you’re all about customer satisfaction and can handle on-site support with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the RoboPharma team. Don’t miss out on this opportunity!
We think you need these skills to ace In Plant Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the In Plant Engineer role. Highlight your experience with automated machinery and any technical engineering roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Flexibility: Since this role requires a flexible mindset, be sure to mention any experiences where you've adapted to changing situations or worked outside regular hours. We love candidates who can think on their feet!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make your skills and experiences stand out. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at RoboPharma
✨Know Your Tech
Make sure you brush up on your knowledge of automated machinery and electromechanical systems. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you're not just a hands-on engineer, but also someone who understands the intricacies of the systems you'll be supporting.
✨Customer-Centric Mindset
Since this role involves direct customer support, think about examples from your past where you've gone above and beyond for a client. Prepare to share these stories during the interview to demonstrate your flexible and customer-focused approach. It’s all about showing that you can adapt to meet their needs!
✨Communication is Key
You'll be acting as a bridge between clients and RoboPharma, so practice articulating technical concepts in simple terms. Think about how you would explain troubleshooting steps or training procedures to someone without a technical background. Clear communication can set you apart from other candidates.
✨Flexibility and Availability
Be prepared to discuss your availability and willingness to work outside regular hours. Highlight any previous experiences where you had to be flexible to meet customer demands. This shows that you understand the importance of being there for clients when they need support, which is crucial for this role.