Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site ICT support and troubleshoot for pharmacy automation systems.
- Company: Join RoboPharma, a leader in pharmacy automation technology.
- Benefits: Flexible working hours, competitive salary, and overtime pay.
- Why this job: Make a real difference in healthcare by ensuring efficient medication dispensing.
- Qualifications: Experience as an ICT Hardware and Software engineer required.
- Other info: Dynamic team environment with opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you the flexible Software Engineer who is energized by on-site customer ICT support?
As an In Plant Software Engineer, the most important part of your role is to provide service to our customer in accordance with the SLA’s. Together with your colleagues, you provide flexible support to our customer. You’ll be dealing directly with on-site support, service, telephone help desk and troubleshooting.
In this position, you are responsible for the onsite support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You’ll be reporting weekly and monthly to the Service & Support manager and our customer.
Company profile
RoboPharma is the international market leader in pharmacy automation technology and solutions for processing large volumes of prescriptions. RoboPharma streamlines the workflow of virtually every pharmacy with uniquely flexible systems, custom-designed to automate 90% of the packaging produced by pharmaceutical companies. At our location in The Netherlands and the UK, we work with a dedicated team that is enthusiastic and dedicated to our machines. In doing so, we contribute to a world in which all medication is dispensed to patients accurately, on time, and efficiently.
Responsibilities
- On-site support, service, telephone helpdesk, troubleshooting;
- Giving training and advice to users on how to work with and maintain the products;
- Production of documentation, user manuals, validation documents, etc.;
- To act as a bridge between our UK client and RoboPharma in the Netherlands;
- Focus on continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent.
Expectations
In order to guarantee the continuity of the systems at our customers, you need to be available outside of regular working hours, for helping our customers when they need us. We therefore expect you to have a flexible and customer-focused mindset. Your working hours are mainly Monday to Friday. Within the service team, you jointly share the responsibility to ensure availability for our customer. As a team, you ensure that we are available between 06.00 a.m. and 10.00 p.m. You can arrange your working week flexibly, as long as availability for the customer is guaranteed. Your basic salary is based on a 40 hours work week. All hours worked above your contract hours (40) will be paid as overtime.
We’re looking for someone who is representative and has experience working as an ICT Hardware and Software engineer. For this position, it is necessary that you live in the region of Stoke-on-Trent where a major high-tech automation is implemented.
In Plant ICT Engineer employer: RoboPharma
Contact Detail:
RoboPharma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Plant ICT Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to RoboPharma. Attend local tech meetups or online webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a GitHub profile. This way, you can demonstrate your expertise in ICT support and software engineering directly to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to on-site support and troubleshooting. Think about scenarios where you've solved problems effectively and be ready to share those stories with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace In Plant ICT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the In Plant ICT Engineer role. Highlight your relevant experience in ICT support and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer support and any experiences that showcase your problem-solving skills. We love a good story!
Showcase Your Flexibility: Since the role requires flexibility, make sure to mention your availability and willingness to work outside regular hours. We appreciate candidates who understand the importance of being there for our customers when they need us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at RoboPharma
✨Know Your Tech Inside Out
As an In Plant ICT Engineer, you'll need to demonstrate your technical expertise. Brush up on the specific software and hardware used in pharmacy automation. Be ready to discuss troubleshooting scenarios and how you've resolved similar issues in the past.
✨Showcase Your Customer Service Skills
This role involves a lot of on-site support and communication with clients. Prepare examples of how you've successfully handled customer queries or training sessions. Highlight your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Be Flexible and Adaptable
Since the job requires availability outside regular hours, be prepared to discuss your flexibility. Share experiences where you adapted to changing circumstances or worked outside typical hours to meet client needs. This will show you're a team player who prioritises customer service.
✨Prepare for Team Dynamics
You'll be working closely with colleagues and clients, so it's important to convey your teamwork skills. Think of examples where you've collaborated effectively with others, especially in high-pressure situations. Emphasise your role as a bridge between teams, particularly in communication and problem-solving.