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- Tasks: Lead complex legal requests and ensure timely processing for law enforcement.
- Company: Join Roblox, a global leader in immersive digital experiences.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Shape the future of online safety and human interaction on a massive scale.
- Qualifications: 5+ years in law enforcement or legal operations with strong case management skills.
The predicted salary is between 60000 - 80000 £ per year.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
The Law Enforcement Operations team receives, validates, and fulfills criminal legal processes from law enforcement worldwide, primarily via the Kodex portal. The team works closely with Critical Harms, Safety, Legal, Public Policy, Comms, Security, and Finance/DevRel on high-risk cases, NCMEC referrals, and safety escalations. Role is based remote in the United Kingdom.
You will:
- Serve as a senior case owner for complex, time-sensitive U.K. and international legal requests (subpoenas, search warrants, preservation, exigent/emergency requests).
- Act as queue lead during assigned shifts: monitor volumes, triage, prioritize, and ensure SLAs, quality standards, and escalation paths are met.
- Lead end-to-end request processing, including validation of legal process, data gathering (CS Tool, Safety Toolbox, JIRA), packaging, and secure delivery via Kodex.
- Handle high-risk matters (imminent harm, child exploitation, self-harm, media/high-profile incidents) in close coordination with Critical Harms, Legal, and Comms.
- Lead BPO agents and junior FTEs on tooling, policy application, and operational judgment; provide structured feedback into QA.
- Own process and tooling improvements for a subset of LE request flows (e.g., automation, templates, documentation); partner with Privacy Eng, T&S Eng, and Kodex on rollout.
- Contribute to metrics and reporting (volumes, turnaround time, error/rework rates) and propose data-backed remediations.
- Represent LE Ops in cross-functional working groups (e.g., new tooling, preservation, policy changes) as an operational subject-matter expert.
You have:
- 5+ years in law enforcement response, trust & safety, legal operations, or adjacent investigative/records roles, including regular handling of legal processes.
- Strong working knowledge of ECPA, content vs. non-content standards, U.K. and international LE request types, and emergency disclosure practices.
- Demonstrated ability to run points on complex, high-stakes cases with limited supervision and strict deadlines.
- Proficiency with case-management and data tooling (e.g., Zendesk or similar ticketing, internal data tools, SQL-adjacent workflows) and comfort learning new internal tools quickly.
- Excellent written judgment and documentation skills; able to translate legal requirements into clear, auditable operational steps.
- Experience mentoring or leading others informally (e.g., acting lead, trainer, or SME for a queue or workflow).
Law Enforcement Operations Lead employer: Roblox
Contact Detail:
Roblox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Law Enforcement Operations Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Roblox. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for interviews by diving deep into Roblox's mission and values. Show us how your experience aligns with our goal of creating safer, more civil shared experiences. We love candidates who are passionate about our vision!
✨Tip Number 3
Practice your case management skills! Be ready to discuss how you've handled complex legal requests in the past. We want to see your problem-solving skills in action, especially under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Law Enforcement Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Law Enforcement Operations Lead role. Highlight your relevant experience in law enforcement response and legal operations, and don’t forget to mention any specific tools or processes you’ve worked with that align with what we’re looking for.
Showcase Your Skills: We want to see your excellent written judgment and documentation skills shine through. Use clear and concise language to demonstrate how you've translated complex legal requirements into actionable steps in your previous roles. This will help us understand your thought process and attention to detail.
Be Authentic: Let your personality come through in your application! We value optimism and civility, so don’t hesitate to share your passion for creating safer digital experiences. A bit of your unique voice can make your application stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values while you’re at it!
How to prepare for a job interview at Roblox
✨Know Your Legal Stuff
Brush up on your knowledge of ECPA and the various U.K. and international law enforcement request types. Be ready to discuss how you've handled complex legal processes in the past, as this role requires a strong understanding of legal standards and emergency disclosure practices.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or mentored others in previous roles. Highlight any experience you have with guiding junior staff or managing high-stakes cases, as this will demonstrate your ability to take charge and provide structured feedback.
✨Familiarise Yourself with Tools
Get comfortable with case-management and data tools like Zendesk or similar ticketing systems. If you have experience with SQL-adjacent workflows, be sure to mention it. Showing that you can quickly learn new internal tools will give you an edge.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your judgement and decision-making skills in high-pressure situations. Think about past experiences where you had to make quick decisions regarding imminent harm or sensitive cases, and be prepared to explain your thought process.