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- Tasks: Support Roblox creators by resolving issues and managing communications.
- Company: Join Roblox, a leading platform for immersive digital experiences.
- Benefits: Competitive pay, flexible hours, and a chance to impact the developer community.
- Why this job: Be a vital link between Roblox and its vibrant creator community.
- Qualifications: Strong communication skills and a passion for the Roblox platform.
- Other info: Work in a dynamic environment with opportunities for growth.
The predicted salary is between 15 - 15 £ per hour.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you’re passionate about the Roblox community and eager to contribute to the success of developers, we’d love to hear from you.
You Will
- Assist in resolving creator day-to-day escalations and emergencies.
- Manage communication between Roblox staff and creators.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
- Dedicate up to 40 hours per week, primarily Monday through Friday, with occasional weekend availability (on-call or scheduled as business needs require).
You Have
- Strong verbal and written communication skills.
- Demonstrates endless patience and a positive attitude.
- Capable of managing time effectively.
- In-depth understanding of Roblox and the Roblox community.
- Solid knowledge of the technical aspects of Roblox Studio.
- Experience developing on Roblox and/or other creation platforms.
Please note: the benefits below only apply to full time employees in the US. This role is based in the UK/EU. Pay rate is based off USD and will be converted to GBP/EUR upon hire.
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
Developer Engagement Team (Contract) in England employer: Roblox
Contact Detail:
Roblox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Developer Engagement Team (Contract) in England
✨Tip Number 1
Get to know the Roblox community inside out! Spend some time exploring games, engaging with creators, and understanding their needs. This will not only help you in interviews but also show your genuine passion for the platform.
✨Tip Number 2
Practice your communication skills! Since you'll be the bridge between Roblox and its developers, being able to articulate your thoughts clearly is key. Try role-playing scenarios where you handle creator queries or issues to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved conflicts or helped others. This will demonstrate your critical thinking abilities and how you can handle escalations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Developer Engagement Team at Roblox.
We think you need these skills to ace Developer Engagement Team (Contract) in England
Some tips for your application 🫡
Show Your Passion for Roblox: When you're writing your application, let your love for the Roblox community shine through! Share any experiences you've had with the platform and how they’ve shaped your understanding of its creators and users.
Highlight Your Communication Skills: Since this role is all about connecting with developers, make sure to emphasise your strong verbal and written communication skills. Give examples of how you've effectively communicated in past roles or projects.
Demonstrate Your Technical Knowledge: We want to see that you know your way around Roblox Studio and other creation platforms. Include any relevant experience or projects that showcase your technical skills and understanding of the platform.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Roblox
✨Know Your Roblox Inside Out
Before the interview, make sure you have a solid understanding of Roblox and its community. Familiarise yourself with the platform's features, tools, and recent updates. This will not only show your passion but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a key link between Roblox and its developers, strong communication is essential. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using online platforms to refine your verbal and written skills.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your critical thinking and problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or escalations, especially in a customer support context.
✨Be Ready for Technical Questions
Brush up on your technical knowledge related to Roblox Studio and other creation platforms. Be prepared to discuss your development experience and how you can leverage that knowledge to assist creators effectively.
