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- Tasks: Support creators by resolving issues and managing communication with the Roblox community.
- Company: Join Roblox, a platform where millions create, play, and connect in immersive 3D experiences.
- Benefits: Flexible work schedule with remote options; competitive pay based on experience.
- Why this job: Be part of a mission to connect a billion people and shape the future of interaction.
- Qualifications: Strong communication skills, patience, and knowledge of Roblox Studio required.
- Other info: This is a contract role with a pay rate of $20 per hour.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you\’re passionate about the Roblox community and eager to contribute to the success of developers, we\’d love to hear from you. You Will Assist in resolving creator day-to-day escalations and emergencies. Manage communication between Roblox staff and creators. Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up. Dedicate up to 40 hours per week, primarily Monday through Friday, with occasional weekend availability (on-call or scheduled as business needs require). You Have Strong verbal and written communication skills. Demonstrates endless patience and a positive attitude. Capable of managing time effectively. In-depth understanding of Roblox and the Roblox community. Solid knowledge of the technical aspects of Roblox Studio. Experience developing on Roblox and/or other creation platforms. Please note: the benefits below only apply to full time employees in the US. This role is based in the UK/EU. Pay rate is based off USD and will be converted to GBP/EUR upon hire. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position. Hourly Pay Range $20—$20 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
Developer Engagement Team (Contract) employer: Roblox
Contact Detail:
Roblox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Developer Engagement Team (Contract)
✨Tip Number 1
Familiarise yourself with the Roblox platform and its community. Engage with developers and creators on forums or social media to understand their needs and challenges. This will not only enhance your knowledge but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. Be ready to discuss these scenarios during any interviews, as they will highlight your critical thinking abilities.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise explanations of technical concepts. You might be asked to explain something complex to someone without a technical background, so being able to simplify your language is key.
✨Tip Number 4
Network with current or former employees of Roblox if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you're a good fit for the Developer Engagement Team.
We think you need these skills to ace Developer Engagement Team (Contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Developer Engagement Team position. Familiarise yourself with Roblox's mission and how this role contributes to their goals.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in customer support and technical knowledge related to Roblox Studio. Emphasise any previous roles that involved communication with a community or developer base.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Roblox community and your understanding of its technical aspects. Mention specific experiences that demonstrate your problem-solving skills and ability to manage escalations effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your communication style reflects the positive attitude and patience that Roblox values.
How to prepare for a job interview at Roblox
✨Know Your Roblox Stuff
Make sure you have a solid understanding of Roblox and its community. Familiarise yourself with the platform's features, tools, and the types of experiences that creators are building. This knowledge will help you engage effectively during the interview.
✨Showcase Your Communication Skills
Since this role involves managing communication between Roblox staff and creators, practice articulating your thoughts clearly. Prepare to demonstrate your verbal and written communication skills through examples from your past experiences.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled escalations or emergencies in previous roles. Highlight your critical thinking skills and your approach to resolving issues, as this is crucial for the Developer Engagement Team.
✨Exude Positivity and Patience
The ideal candidate should have endless patience and a positive attitude. Prepare to share instances where you've maintained composure and positivity while dealing with challenging situations or customers.
