At a Glance
- Tasks: Support Roblox creators by resolving issues and managing communications.
- Company: Join the innovative team at Roblox, shaping the future of digital experiences.
- Benefits: Competitive pay, flexible hours, and a chance to work with a vibrant community.
- Other info: Dynamic role with opportunities for growth in a creative environment.
- Why this job: Be a vital link between Roblox and its developer community while making a real impact.
- Qualifications: Strong communication skills and a passion for the Roblox platform.
The predicted salary is between 16 - 16 € per hour.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you're passionate about the Roblox community and eager to contribute to the success of developers, we'd love to hear from you.
You will:
- Assist in resolving creator day-to-day escalations and emergencies.
- Manage communication between Roblox staff and creators.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
- Dedicating up to 40 hours per week, primarily Monday through Friday, with occasional weekend availability (on-call or scheduled as business needs require).
You have:
- Strong verbal and written communication skills.
- Demonstrates endless patience and a positive attitude.
- Capable of managing time effectively.
- In-depth understanding of Roblox and the Roblox community.
- Solid knowledge of the technical aspects of Roblox Studio.
- Experience developing on Roblox and/or other creation platforms.
Developer Engagement Team (Contract) United Kingdom Safety & Support employer: Roblox Corporation
Roblox is an exceptional employer that fosters a vibrant work culture centred around creativity, collaboration, and community engagement. As part of the Developer Engagement Team in the UK, you will have the opportunity to make a meaningful impact by supporting developers and enhancing their experiences on our platform. With a focus on personal growth and a commitment to inclusivity, Roblox empowers its employees to thrive while working towards a shared mission of connecting people through innovative digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Engagement Team (Contract) United Kingdom Safety & Support
✨Tip Number 1
Get to know the Roblox community! Dive into forums, Discord servers, and social media groups where developers hang out. This will not only help you understand their needs but also show your genuine interest when you chat with them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the bridge between Roblox and its creators, being able to explain technical issues in simple terms is key. Try role-playing scenarios with friends or family to get comfortable with this.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved conflicts or helped someone out. Be ready to share these stories in your interviews to demonstrate your critical thinking abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Roblox team and contributing to our mission of connecting a billion people.
We think you need these skills to ace Developer Engagement Team (Contract) United Kingdom Safety & Support
Some tips for your application 🫡
Show Your Passion for Roblox:When writing your application, let your enthusiasm for the Roblox community shine through. Share any personal experiences or projects you've worked on within Roblox to demonstrate your genuine interest and understanding of the platform.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show that you understand what we're looking for in a candidate.
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Avoid jargon and get straight to the point about your qualifications and why you’d be a great fit for our Developer Engagement Team.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures it gets to the right people and helps us keep track of all applications efficiently. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Roblox Corporation
✨Know Your Roblox Inside Out
Before the interview, make sure you have a solid understanding of Roblox and its community. Familiarise yourself with the platform's features, tools, and the types of experiences creators are building. This knowledge will help you engage in meaningful conversations and demonstrate your passion for the role.
✨Showcase Your Communication Skills
As this role involves managing communication between Roblox staff and creators, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in customer support or technical environments. Remember, a positive attitude goes a long way!
✨Prepare for Technical Questions
Brush up on your technical knowledge related to Roblox Studio and any other creation platforms you've worked with. Be ready to discuss specific challenges you've faced while developing on these platforms and how you overcame them. This will show your problem-solving skills and technical expertise.
✨Demonstrate Your Time Management Skills
Since the role requires effective time management, think of examples where you've successfully juggled multiple tasks or projects. Be prepared to discuss how you prioritise your workload and ensure timely follow-ups, especially when dealing with escalations or emergencies.
