At a Glance
- Tasks: Welcome guests, manage events, and support business operations in a vibrant office.
- Company: Robiquity, a tech consultancy focused on low-code and AI solutions.
- Benefits: Competitive salary, growth opportunities, private health cover, and study leave.
- Other info: Enjoy a fantastic team culture with opportunities for professional development.
- Why this job: Join a dynamic team and enhance visitor experiences while developing your career.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Robiquity is a technology consultancy specialising in low-code and AI solutions. We are based on Atherton Street in Manchester City Centre and we're looking for a new Visitor Experience Manager to welcome our staff and clients. The role is on-site Monday - Friday and will involve front of house duties combined with a variety of business and event support.
We are seeking an enthusiastic, friendly and detail-orientated Visitor Experience Manager to undertake a wide array of business support activities including:
- Office access and security
- Reception duties and liaising building management/suppliers
- Welcoming guests and providing refreshments
- Office stock provision and organising weekly online deliveries
- Event support including management of catering
- Finance administration including travel and accommodation support
- Management of cleaning contract
- Sales administration support
This is a busy and active role which would suit a self-starter with an excellent eye for detail and a welcoming personality. This role is front-of-house at Robiquity and works closely with both the Sales, Marketing and People teams to ensure that employee and visitor experience is exceptional.
To be successful in this role you will have:
- Experience of providing an effective customer service
- A welcoming and engaging personality
- Experience of working in a business support function
- Proficiency in Microsoft Office suite
- Strong communication including written skills
The ideal candidate will be able to effectively coordinate meetings and other office events. They will be comfortable answering inbound phone calls, distributing and handling outgoing mail including couriers. The role requires being available to work from the Manchester office 5-days per week from 9 am - 5pm and may involve sourcing other temporary meeting/office facilities on an ad-hoc basis.
This is an opportunity to join a company that will invest in you and your career. We offer a competitive salary, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include:
- Salary sacrifice pension
- Enhanced Maternity/Paternity Pay
- Annual company bonus of up to 10%
- Private health cover through Vitality
- Eyecare through Specsavers
- Life assurance through Zurich (salary x4)
- Employee Assistance Programme
- Independent Financial Advice from our FSA
- Study leave for relevant professional qualifications
- Advocacy days for charity and professional networking
- Employee led clubs, activities and charity event sponsorship
- Microsoft training through ESI
- Paid exams and certifications
We are embarking on an incredible journey. Are you ready to join us?
Visitor Experience Manager employer: Robiquity
Robiquity is an exceptional employer located in the heart of Manchester, offering a vibrant work culture that prioritises employee growth and development. As a Visitor Experience Manager, you will be part of a supportive team that values your contributions, with access to comprehensive benefits including a competitive salary, private health cover, and opportunities for professional training. Join us to be part of a dynamic environment where your skills will be nurtured and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Robiquity. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your front-of-house skills! Since the Visitor Experience Manager role is all about welcoming guests, try role-playing with a friend. Practice your greeting, how you’d handle inquiries, and even how to serve refreshments. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed events or supported business functions in the past. Bring examples of how you’ve coordinated meetings or handled office supplies. This will demonstrate your ability to juggle multiple tasks, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and engaging personality shine through. We want to see the real you, so don’t be afraid to show us how you can bring warmth and enthusiasm to the Visitor Experience Manager role.
Tailor Your Application:Make sure to tailor your application to highlight your experience in customer service and business support. We’re looking for someone who understands the importance of a welcoming atmosphere, so connect your past experiences to what we do at Robiquity.
Be Detail-Oriented:Since this role requires an excellent eye for detail, ensure your application is free from typos and errors. We appreciate clarity and professionalism, so take the time to proofread your application before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at Robiquity!
How to prepare for a job interview at Robiquity
✨Know the Company Inside Out
Before your interview, take some time to research Robiquity. Understand their focus on low-code and AI solutions, and think about how your experience aligns with their mission. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Visitor Experience Manager, you'll be the face of the company. Prepare examples from your past roles where you've provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for clients or colleagues.
✨Demonstrate Your Organisational Skills
This role involves a variety of tasks, from managing office supplies to coordinating events. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a sample schedule or plan to illustrate your organisational skills.
✨Practice Your Communication Skills
Strong communication is key for this position. Practice answering common interview questions clearly and confidently. You could even do a mock interview with a friend to get comfortable with articulating your thoughts, especially regarding your written communication skills.
