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For Companies At a Glance
- Tasks: Lead a team to provide high-quality supported housing services for vulnerable adults.
- Company: Join Nacro, a national charity dedicated to social justice and community support.
- Benefits: Enjoy flexible working, great annual leave, and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing your career in a dynamic setting.
- Qualifications: Experience in support planning and managing teams is essential; strong communication skills are a must.
- Other info: A full driving license and DBS check are required; this role includes on-call responsibilities.
The predicted salary is between 35435 - 49609 £ per year.
Robiquity is a technology consultancy specialising in low-code and AI solutions.
Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate.
As a technology agnostic solutions partner, we are turning the potential of automation technology into impactful solutions in Policing, Central Government, Pharmaceuticals and Financial Services. Our pedigree in hyper-automation provides a competitive edge when we deploy solutions developed on Microsoft Power Platform, UiPath and Blue Prism.
Robiquity is a straight-talking business built on experience and results. The growth we have realised across our client portfolio and vertical sectors is attributable to the work ethic of our team, our commitment to partnership and our shared values.
Your Opportunity
Our dedicated Managed Services team, also known as Robiquity X, are looking for a Service Lead to join them with a specific skill set around Power Platform. As the Service Lead for this area you’ll be responsible for the continuous delivery of COE’s and your responsibilities will include:
- Drive the strategic use of Power Platform across our clients
- Lead the Power Platform team within our Managed Service
- Incident and change management
- Manage environments and ensuring apps, flows, and connectors are used efficiently
- Client and stakeholder engagement – Provide daily operational support for Intelligent Automation Production systems.
- Monitor internal community discussion channels to understand user issues and identify experts
- Identify new process opportunities while maintaining Microsoft Power Platform Solutions.
- Collaboration with cross-functional project teams.
You will own interactions with stakeholders, ensuring you deliver best services and handle escalations. You will also work directly with developers to validate requirements and clarify technical feasibility.
Who we’re looking for.
In our mission to build a dynamic and talented team, we are actively seeking individuals who thrive in a collaborative and innovative environment, bringing not only skills and expertise but also a shared enthusiasm for pushing boundaries and driving meaningful impact. If you are eager to contribute to a forward-thinking organisation and the following points match your skills/attributes, this could be the role for you.
- 2+ years of developing and/or supporting Power Platform environments (Power Automate, Power Apps)
- Experience working with the Power Platform Centre of Excellence Starter Kit
- Experience with Managing the governance and assurance of Power Platform assets
- Experience of gathering service requirements from diverse groups of stakeholders, to inform current and future service provision.
- An ability to explain technical problems in non-technical language to internal and external stakeholders
- Strong initiative, with excellent organisational, planning and self-management skills
- Experience of effectively co-ordinating your own work and that of colleagues to respond effectively to changing priorities, assessing urgency and criticality of support requests, incidents and problems
- Experience in training and developing support staff in Power Platform
Benefits
This is an opportunity to join a company that will invest in you and your career.
We offer a competitive salary and bonus package, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.
We are embarking on an incredible journey. Are you ready to join us?
Service Lead employer: Robiquity
Contact Detail:
Robiquity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead
✨Tip Number 1
Familiarize yourself with the Community Accommodation Support service (CAS) and its impact on vulnerable adults. Understanding the nuances of this service will help you articulate how your experience aligns with their mission during interviews.
✨Tip Number 2
Network with professionals in the social justice sector, especially those who have experience with supported housing services. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous line management experiences in detail. Be ready to share specific examples of how you've successfully led teams and managed complex cases, as this will be crucial for the Service Lead role.
✨Tip Number 4
Highlight your adaptability and organizational skills in conversations. Given the nature of the role, demonstrating your ability to prioritize tasks and manage time effectively will set you apart from other candidates.
We think you need these skills to ace Service Lead
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly read the job description for the Service Lead position. Highlight key responsibilities and required skills, such as experience with vulnerable adults and line management, to tailor your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in managing teams and delivering support services. Use specific examples that demonstrate your ability to meet the needs of service users and achieve contractual targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social justice and your understanding of the challenges faced by vulnerable adults. Mention your leadership style and how you plan to support your team in delivering high-quality services.
Highlight Relevant Qualifications: If you have any certifications or training related to safeguarding, support planning, or working with complex needs, be sure to include these in your application. This will strengthen your candidacy for the role.
How to prepare for a job interview at Robiquity
✨Show Your Leadership Skills
As a Service Lead, you'll be managing a team. Be prepared to discuss your previous line management experience and how you've successfully led teams in the past. Share specific examples of how you supported your team and met service user needs.
✨Demonstrate Knowledge of Support Planning
Make sure to highlight your extensive knowledge of support planning and safeguarding. Discuss any relevant experiences working with vulnerable adults and how you addressed their complex needs, such as mental health or housing support.
✨Emphasize Communication Skills
Excellent communication is key for this role. Be ready to showcase your verbal and written communication skills. You might want to prepare examples of how you've effectively communicated with both your team and external agencies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about situations where you had to prioritize tasks effectively or manage conflicts within your team, and be ready to share those experiences.
