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- Tasks: Join our team as a Senior Support Analyst, ensuring top-notch service delivery and problem-solving.
- Company: Robiquity is a tech consultancy focused on low-code and AI solutions for various industries.
- Benefits: Enjoy competitive salary, growth opportunities, private healthcare, and 25 days holiday.
- Why this job: Be part of a dynamic team driving innovation in automation technology with real-world impact.
- Qualifications: 2+ years in Power Platform support, strong communication skills, and experience in technical environments required.
- Other info: Join us on an incredible journey to reshape how businesses operate with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Robiquity is a technology consultancy specialising in low-code and AI solutions.
Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate.
As a technology agnostic solutions partner, we are turning the potential of automation technology into impactful solutions in Policing, Central Government, Pharmaceuticals and Financial Services. Our pedigree in hyper-automation provides a competitive edge when we deploy solutions developed on Microsoft Power Platform, UiPath and Blue Prism.
Robiquity is a straight-talking business built on experience and results. The growth we have realised across our client portfolio and vertical sectors is attributable to the work ethic of our team, our commitment to partnership and our shared values.
Your Opportunity
Our dedicated Managed Services team, also known as Robiquity X, are looking for a Senior Power Platform Support Analyst to join them. As a Support Analyst you’ll be responsible for the continuous delivery of quality throughout all our services.
- Incident and change management – be the first line of defence as you resolve incidents and solve problems.
- Client and stakeholder engagement – own interactions with stakeholders, ensuring you deliver best services and handle escalations.
- Technical capability – provide daily operational support for Intelligent Automation Production systems.
- Innovate – Identify new process opportunities while maintaining Microsoft Power Platform Solutions.
- Collaboration – work directing with developers to validate requirements and clarify technical feasibility.
- Design – Be directly involved in designing and delivering new solutions and technologies.
Who we’re looking for.
In our mission to build a dynamic and talented team, we are actively seeking individuals who thrive in a collaborative and innovative environment, bringing not only their skills and expertise but also a shared enthusiasm for pushing boundaries and driving meaningful impact. If you are eager to contribute to a forward-thinking organisation and the following points match your skills/attributes, this could be the role for you.
- 2+ years of developing and/or supporting Power Platform environments (Power BI, Power Automate, Power Apps)
- Experience working with the Power Platform Centre of Excellence starter Kit
- Experience with Managing the governance and assurance of Power Platform assets
- Experience of providing 2nd/3rd line technical support in a diverse technology environment.
- Experience of gathering service requirements from diverse groups of stakeholders, to inform current and future service provision.
- An ability to explain technical problems in non-technical language to internal and external stakeholders
- Strong initiative, with excellent organisational, planning and self-management skills
- Experience of effectively co-ordinating your own work and that of colleagues to respond effectively to changing priorities, assessing urgency and criticality of support requests, incidents and problems
- Experience in training and developing support staff in Power Platform
Benefits
This is an opportunity to join a company that will invest in you and your career.
We offer a competitive salary and bonus package, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.
We are embarking on an incredible journey. Are you ready to join us?
Senior Support Analyst: Power Platform employer: Robiquity
Contact Detail:
Robiquity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst: Power Platform
✨Tip Number 1
Familiarize yourself with the Microsoft Power Platform, especially Power BI, Power Automate, and Power Apps. Having hands-on experience or projects to discuss can really set you apart during conversations.
✨Tip Number 2
Engage with the Power Platform community online. Join forums, attend webinars, and participate in discussions. This not only enhances your knowledge but also shows your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your experience with incident and change management. Be ready to share specific examples of how you've resolved issues and improved processes in previous roles.
✨Tip Number 4
Highlight your ability to communicate technical concepts to non-technical stakeholders. Practice explaining complex problems in simple terms, as this is crucial for the role and will demonstrate your interpersonal skills.
We think you need these skills to ace Senior Support Analyst: Power Platform
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Robiquity's mission and values. Familiarize yourself with their focus on low-code and AI solutions, as well as their work in various sectors like Policing and Financial Services.
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Power Platform, particularly in developing and supporting environments like Power BI, Power Automate, and Power Apps. Emphasize any relevant technical support experience and your ability to communicate complex issues in simple terms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your problem-solving abilities and your capacity to engage with stakeholders effectively.
Showcase Your Initiative: Highlight instances where you've taken the initiative in previous roles, especially in identifying process improvements or training others in Power Platform. This will resonate well with Robiquity's emphasis on innovation and collaboration.
How to prepare for a job interview at Robiquity
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the Power Platform in detail. Highlight specific projects where you developed or supported Power BI, Power Automate, or Power Apps, and be ready to explain the impact of your work.
✨Demonstrate Problem-Solving Skills
Since the role involves incident and change management, think of examples where you successfully resolved technical issues. Explain your thought process and how you approached problem-solving in a diverse technology environment.
✨Engage with Stakeholders
Prepare to discuss how you've interacted with clients and stakeholders in the past. Share experiences where you gathered service requirements and ensured effective communication, especially when explaining technical problems in non-technical terms.
✨Emphasize Collaboration and Innovation
Robiquity values collaboration and innovation, so be ready to share examples of how you've worked with teams to design and deliver new solutions. Discuss any initiatives you've taken to identify new process opportunities within the Power Platform.
