At a Glance
- Tasks: Lead shifts, inspire your team, and create memorable guest experiences.
- Company: Join the award-winning Robinsons family with a rich history in hospitality.
- Benefits: Competitive salary, tips, discounts, 28 days leave, and ongoing training.
- Other info: Enjoy stability and growth in a family-run business thriving for over 185 years.
- Why this job: Take your hospitality career to the next level in a dynamic environment.
- Qualifications: Passion for customer service and experience in team leadership.
The predicted salary is between 25380 - 31020 £ per year.
Duty Manager
Our teams at Robinsons are more than exceptional, they’re award winning!
And as Duty Manager, you’ll play a vital role in ensuring they are set for success in a fast-paced and customer focused atmosphere.
Looking for a role where you can lead from the front, inspire your team and create great guest experiences every single day?
Well, if you love developing teams and take pride in delivering great customer service, this could be the perfect next step in your career.
About the role
As Duty Manager, you’ll play a key role in the day-to-day running of the business, working closely with the General Manager to ensure everything runs smoothly and our guests receive the best possible experience.
From leading shifts and supporting your team on the floor, to handling challenges and driving service standards, no two days are the same.
This is a role we take a lot of pride in, and we’re looking for someone who can really run with a challenge and take hospitality to the next level.
- What you’ll be responsible for
- Leading shifts and ensuring smooth day-to-day operations across the bar and restaurant
- Delivering, and inspiring others in, outstanding customer service and creating memorable guest experiences
- Supporting, coaching and developing team members
- Handling customer queries and resolving issues confidently and professionally
- Maintaining high standards of cleanliness, compliance, health & safety and service
- Acting as a key support to the General Manager in driving team performance and business success
What’s in it for you?
- Competitive salary plus tips.
- 25% discount on food, drink and accommodation across Robinsons pubs, inns and guest rooms.
- 50% off food during shifts.
- Team rewards with discounts at over 800 retailers.
- 28 days paid annual leave.
- NEST pension scheme.
- Ongoing training and career development opportunities.
- Fully funded apprenticeships available.
- Wellbeing and mental health support.
- Healthcare cash plan for dental, optical and everyday healthcare costs.
- Stability and opportunities within a family-run business that’s been thriving for over 185 years.
- Uniform provided.
- Join the Robinsons family
This is a hands-on leadership role for someone who brings energy, confidence and a passion for hospitality, and who knows how to motivate a team to be their very best.
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Duty Manager - live out in Macclesfield employer: Robinsons Brewery
Robinsons Brewery in Ilkley is an excellent employer that values its staff and fosters a supportive work culture. With competitive pay, tips, and generous employee benefits including discounts and paid leave, you will find ample opportunities for personal and professional growth in this family-run business. Join a team where your contributions are recognised and celebrated, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - live out in Macclesfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Robinsons Brewery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Robinsons Brewery
Don't be shy about reaching out to Robinsons Brewery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - live out in Macclesfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Robinsons Brewery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Robinsons Brewery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
