Senior Brokerage Operations Lead

Join a leading fintech company that’s democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

About the team + role

Robinhood is looking for a Senior Brokerage Operations Lead to further build out our Operations team in London, United Kingdom (UK). We are looking for an Operations professional with demonstrated experience in securities and brokerage as well as regulatory compliance related topics and who is excited to work at the intersection of regulation, technology, and finance. We are looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility and patience.

What you’ll do:

• Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems.
• Be the point of contact and oversee day-to-day supervision of the operations and 1st line risk activities for the UK team.
• Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management.
• Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs.
• Continuous process efficiency improvement - leveraging data to improve operational processes and reduce operational risk.
• Responsible for creating and maintaining operational Standard Operating Procedures and processes.
• Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
• Command deep knowledge of operational processes and standards, tracking changes to regulations and best practices regarding investment operations.
• Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

What you bring:

• Based in the United Kingdom.
• Bachelor's degree or equivalent practical experience.
• 6+ years of operational experience specialising in financial services.
• Passionate about financial services and fintech.
• Thorough knowledge and experience of topics such as: UK tax wrappers, brokerage / trading operations and operational risk management.
• Experience working across large projects with multiple work streams and coordinating cross functional teams.
• Exceptional attention to detail and strong problem-solving skills.
• Experience in applying data analysis to solve business problems.
• Excellent written and oral communication skills.
• Collaborative mindset.
• Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help.
• Self-starter with ability to work independently and coordinate across multiple functional groups.
• Resourceful and adaptive in fast-paced, entrepreneurial environments.
• Chartered Institute for Securities & Investment certifications.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting.

At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.