At a Glance
- Tasks: Keep our cabins looking great with maintenance and repairs while ensuring guest satisfaction.
- Company: Join a vibrant team at a leading outdoor retreat company.
- Benefits: Enjoy generous holidays, performance bonuses, and discounted stays for you and your friends.
- Other info: Great opportunities for personal growth and a fun work environment await you.
- Why this job: Work outdoors, solve problems, and create memorable experiences for guests every day.
- Qualifications: A positive attitude, teamwork skills, and some maintenance experience are essential.
The predicted salary is between 8 - 8 £ per hour.
As Facilities Assistant, you will ensure our cabins are in good working order with well‑maintained décor. You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilst maintaining excellent communication with the guest is essential. Our Facilities Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day. You’ll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experiences the Forest Feeling the moment they step into their cabin.
Your Responsibilities
- Carry out general maintenance and repair work to keep cabins in good working order and well‑presented.
- Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
- Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
- Paying attention to the little details and delivering daily tasks in a timely and competent manner.
- Taking pride in delivering exceptional customer service.
- Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.
Our ideal Facilities Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.
We're looking for someone with:
- A positive, can‑do attitude and a strong work ethic.
- The ability to work well in a team and communicate effectively with colleagues.
- Great attention to detail, ensuring high cleanliness standards are met.
- Some previous experience in a similar role.
- A willingness to work outdoors in a natural setting, whatever the weather.
Why Join Us?
- Generous holiday allowance - Take the time you need to recharge.
- Performance‑based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met.
- Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events - Celebrate success with your team.
- Pension scheme - Secure your future with our company pension.
- One full paid day to volunteer - Give back to a cause you care about.
- Subsidised meals - Discounted food when working on location.
- Health cash plan & life assurance - Covered by the company to keep you protected.
- Wellbeing events & activities - Focus on your mental and physical wellness.
- Save on breaks - Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Hundreds of discounts - Save on top brands across the UK.
Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.
Pay Rates for Aged 16 and 17
- 16 years: £8.00 per hour
- 17 years: £10.85 per hour
Facilities Assistant employer: Robinhood
Join us as a Facilities Assistant and become part of a vibrant team dedicated to delivering exceptional customer service in a stunning natural setting. With generous holiday allowances, performance-based bonuses, and a strong focus on employee wellbeing, we offer a supportive work culture that values your contributions and encourages personal growth. Enjoy unique benefits like discounted stays at our locations and the opportunity to volunteer, making your work experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Robinhood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Robinhood
Don't be shy about reaching out to Robinhood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Robinhood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Robinhood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
