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For Companies At a Glance
- Tasks: Handle complex travel claims and improve processes for a better customer experience.
- Company: Join Robin Assist, a humanity-focused travel insurance company changing the industry.
- Benefits: Full-time role with opportunities for growth in a dynamic startup environment.
- Why this job: Make a real impact on travellers' experiences while working with a passionate team.
- Qualifications: Extensive experience in travel claims and a customer-first mindset required.
- Other info: Collaborate with global teams and innovate in a tech-enabled workspace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Join to apply for the Senior Claims Adjuster role at Robin Assist.
about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.
Robin Assist is the global assistance and claims partner behind the scenes supporting not only battleface but also a wide range of insurers, brokers, and managing general agents across the travel insurance industry. From medical emergencies to travel disruptions, Robin Assist delivers 24/7 claims handling, assistance coordination, and tech-driven solutions that combine efficiency with a human-first approach. By working across the industry, Robin Assist helps raise the standard for how travelers are supported worldwide.
About the role
We are seeking a Senior Claims Adjuster to join our specialist claims team as part of our global operations. This is a hands-on position within battleface and Robin Assist, requiring an experienced claims professional with strong technical expertise in travel and travel medical claims. You will handle complex cases directly, contribute to process improvements, and provide day-to-day guidance to colleagues. Working closely with underwriting, compliance, and operations, you will help deliver a claims journey that provides fair, fast, and transparent outcomes for customers, while meeting the highest standards of the Lloyd’s, UK, and EU insurance markets.
About you
- Extensive experience adjusting travel and travel medical insurance claims
- Strong understanding of FCA, Lloyd’s, and EU regulations, including fair claims handling standards
- Proven experience liaising with regulators, legal institutions, coverholders, and capacity providers
- Customer-first mindset: you believe claims should support, not hinder, the policyholder experience
- Comfortable working in a lean, tech-enabled environment, using data and innovation to streamline processes
- Natural mentor with the ability to support and guide team members
Specifically, you will
- Handle and oversee complex international travel and medical claims, ensuring fair and timely outcomes
- Support process improvements and framework design in collaboration with compliance and underwriting teams
- Contribute to accurate reserving, MI, and reporting for internal, partner, and regulatory use
- Liaise with regulators, capacity providers, and legal institutions where required
- Use Robin Assist’s global platform to innovate and improve the customer claims journey
- Solid track record in travel and/or medical claims adjustment
- Technical expertise in reserving, reporting, and complex negotiations
- Demonstrated ability to work effectively with regulators and market stakeholders
- Excellent written, verbal, and organisational skills
- Experience in a startup or scale-up environment
- Passion for travel and international markets
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
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Senior Claims Adjuster employer: Robin Assist
Contact Detail:
Robin Assist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to current employees at Robin Assist. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to meet potential employers or hiring managers, make sure to highlight your experience with travel and medical claims. Share specific examples of how you've handled complex cases and improved processes – it’ll show you’re the right fit for the Senior Claims Adjuster role.
✨Be Ready for the Interview
Prepare for your interview by brushing up on FCA, Lloyd’s, and EU regulations. Be ready to discuss how you’ve navigated these in past roles. Also, think about how you can contribute to a customer-first mindset at Robin Assist – they’ll love hearing your ideas!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Robin Assist and being part of something special.
We think you need these skills to ace Senior Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your extensive experience in travel and medical claims, and don’t forget to mention your understanding of FCA and Lloyd’s regulations. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and how you can contribute to our customer-first mindset. Let us know why you’re excited about joining Robin Assist and how you can help improve the claims journey.
Showcase Your Technical Expertise: We’re looking for someone with strong technical expertise, so make sure to highlight your experience with reserving, reporting, and complex negotiations. Use specific examples to demonstrate how you’ve successfully handled similar challenges in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team at Robin Assist!
How to prepare for a job interview at Robin Assist
✨Know Your Stuff
Make sure you brush up on your knowledge of travel and travel medical claims. Familiarise yourself with FCA, Lloyd’s, and EU regulations, as well as fair claims handling standards. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Customer-First Mindset
Prepare examples that highlight how you've put the customer first in previous roles. Think about times when you’ve turned a challenging situation into a positive experience for a policyholder. This aligns perfectly with Robin Assist's mission of supporting travellers.
✨Be Ready to Discuss Process Improvements
Since the role involves contributing to process improvements, come prepared with ideas or examples of how you've streamlined processes in the past. This shows that you're proactive and can bring valuable insights to the team.
✨Demonstrate Your Mentorship Skills
As a natural mentor, think of specific instances where you've guided or supported colleagues. Be ready to discuss your approach to mentoring and how it has positively impacted your team. This will resonate well with the collaborative culture at Robin Assist.