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For Companies At a Glance
- Tasks: Lead operational teams to deliver high-performing FM services across healthcare contracts.
- Company: Join Robertson Facilities Management, the UK's largest family-owned construction business.
- Benefits: Enjoy competitive salary, company car, private medical, and 33 days annual leave.
- Other info: Diversity and inclusion are at our core; we value every voice.
- Why this job: Make a real impact in a role that drives performance and supports sustainability.
- Qualifications: Experience in senior FM leadership and managing multi-site contracts required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
Knowledge. Passion. Pace. We see more than just contracts.
Location: Scotland
Working Hours: 38.75 hours per week, Monday to Friday
Benefits: Competitive salary, company car / allowance, private medical, and more
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Regional Operations Manager - Scotland, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role
What you’ll do:
- Lead and develop operational teams to deliver safe, compliant and high-performing FM services
- Provide operational leadership across multiple healthcare contracts
- Ensure contractual compliance, KPI achievement and service delivery standards are consistently met
- Lead financial performance across the portfolio, including budgets, forecasting and cost control
- Build strong client relationships and act as a senior operational escalation point
- Support commercial performance through effective management of contractual risks, payment mechanisms and service performance
- Oversee lifecycle and capital works programmes in collaboration with project and technical teams
- Support business continuity, technical assurance and compliance activities across the region
- Contribute to strategic contract planning, including mobilisation, lifecycle planning and PFI Handback activity where applicable
- Drive continuous improvement initiatives across operational performance, compliance and customer experience
What you’ll need:
- Proven experience in a senior FM operational leadership role managing multi-site contracts and multidisciplinary teams
- Technical FM or engineering services background
- Experience managing operational and financial performance within a contractual environment
- Strong leadership, client relationship and stakeholder management skills
- Experience delivering services within regulated or critical environments
Desirable Experience:
- Experience within healthcare FM environments
- Knowledge of HTM/SHTM compliance requirements
- Experience managing PFI or PPP contracts
- Understanding of payment mechanisms, lifecycle delivery and contractual performance management
- Experience supporting contract Mobilisation or Handback activities
The successful candidate will require a PVG/Disclosure Check before starting in the job.
Who we’re looking for:
Lead the operational delivery of Hard FM services across a portfolio of healthcare and critical environment contracts within Scotland, ensuring safe, compliant and commercially successful performance. The role is responsible for operational leadership, financial performance, client relationships, compliance, and service excellence across multiple contracts, leading teams of managers, engineers and specialist supply chain partners. The Regional Operations Manager will play a key role in driving performance, supporting long-term contract strategy, and delivering high-quality outcomes for clients and end users.
What's in it for me
Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
- We listen: Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
- We are professional: Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
- We take responsibility: Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
- We are determined to succeed: Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
- We are one team: We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave
- Company car or car allowance
- Private Healthcare
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
Regional Operations Manager employer: Robertson
Contact Detail:
Robertson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to operational excellence and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in FM leadership and client relationship management makes you the perfect fit for the Regional Operations Manager role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Team Robertson.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Operations Manager role. Highlight your leadership experience in FM services and any relevant healthcare contracts you've managed.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you embody our guiding principles. Share specific examples of how you've driven operational success in previous positions.
Showcase Your Achievements: Quantify your successes! Whether it's improving KPIs or managing budgets, use numbers to demonstrate your impact. This helps us see the results you've delivered in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining Team Robertson!
How to prepare for a job interview at Robertson
✨Know Your Stuff
Make sure you understand the key responsibilities of a Regional Operations Manager, especially in the context of healthcare and critical environments. Brush up on your knowledge of FM services, compliance standards, and financial performance metrics. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved operational performance or built strong client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Align with Their Values
Familiarise yourself with Robertson's guiding principles: listening, professionalism, responsibility, determination, and teamwork. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their approach to continuous improvement initiatives or how they measure success in client relationships. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.