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- Tasks: Support the Urban Union Team with customer care and administrative tasks.
- Company: Join Robertson, the UK's largest family-owned construction and support services business.
- Benefits: Enjoy 33 days annual leave, life assurance, and discounts on gym memberships and more.
- Why this job: Be part of a team making a real impact in the built environment and sustainability.
- Qualifications: Experience in office administration, strong communication skills, and proficiency in Microsoft Office 365.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Quality. Care. Professionalism. We see more than just customer service.
Location: Glasgow
At Robertson, we see challenges, opportunities, and solutions our way. Join us and you’ll join the UK’s largest family‑owned construction, infrastructure and support services business. As a Customer Care Administrator, you’ll be part of a team that’s doing incredible things – for ourselves, for the built environment around us, and for a truly sustainable future.
Your new role:
You’ll work from our office in Glasgow supporting our Urban Union Team. This is a hands‑on administrative and customer support role – internal and external – so you’ll be a quick learner, adaptable and have great people skills.
As a Customer Care Administrator, you’ll be responsible for:
- Ensuring all notifications/communications to customer care are dealt with professionally, timeously and courteously.
- Ensuring all notified issues are dealt with by the appropriate contractor within acceptable timescales.
- Assisting in the reporting, arrangement, co‑ordination, scheduling of all work by customer care.
- Any other reasonable tasks required in accordance with Urban Union operational needs.
As a Customer Care Administrator you’ll have experience in document and control filling within an office environment, hold an SVQ relevant to Business Administration, be skilled in multitasking with excellent interpersonal, organisational and strong written and verbal communication skills. Proficient on Microsoft Office 365 packages is essential.
Benefits of working with Robertson:
- 33 days annual leave (pro‑rata for part time or FTC positions, increases with length of service)
- Salary Sacrifice Pension Scheme
- Life Assurance
- Cycle to Work Scheme
- Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App
- Annual Flu Vaccine
- Access to E‑Learning
- Health & Wellbeing Support
- Life Management & Financial Support
Diversity & Inclusion: When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role and to start seeing things our way, submit your CV. This role will be subject to pre‑employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.
Customer Care Administrator in Glasgow employer: Robertson
Contact Detail:
Robertson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Robertson and their Urban Union Team. Understanding their values and recent projects can help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and administration. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 3
Show off your people skills! As a Customer Care Administrator, communication is key. During your interview, demonstrate your ability to engage with others and handle situations professionally and courteously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Care Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Administrator role. Highlight your administrative experience, people skills, and proficiency in Microsoft Office 365 to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our Urban Union Team and how your background aligns with our values of quality, care, and professionalism. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we want to see how you can engage with customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Robertson
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Care Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as handling communications and coordinating schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers and contractors, be prepared to discuss your interpersonal skills. Think of examples from your past experiences where you've successfully resolved issues or communicated effectively. This will highlight your ability to handle customer care professionally and courteously.
✨Be Ready to Multitask
The job requires strong organisational skills and the ability to multitask. During the interview, share specific instances where you've managed multiple tasks simultaneously. This could be in previous jobs or even during your studies. It’s all about showing that you can keep everything running smoothly under pressure.
✨Demonstrate Your Tech Savvy
Proficiency in Microsoft Office 365 is essential for this role. Brush up on your skills and be ready to discuss how you've used these tools in your previous roles. If you have any experience with document control or filing systems, make sure to mention that too, as it aligns perfectly with what they’re looking for.
