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For Companies At a Glance
- Tasks: Coordinate helpdesk operations and support facilities management for a dynamic team.
- Company: Join Robertson Facilities Management, the UK's largest family-owned construction business.
- Benefits: Enjoy 33 days annual leave, private pension, and discounts with retailers.
- Other info: Diverse and inclusive workplace where your contributions truly matter.
- Why this job: Make a real impact in a supportive environment focused on teamwork and innovation.
- Qualifications: Experience in facilities management and strong communication skills are essential.
The predicted salary is between 27000 - 29000 £ per year.
Overview
Help Desk and Facilities Coordinator
Location: Danetre Community Hospital, London Road, Daventry, Northamptonshire, NN11 4DY
Working hours: 38.75 hours per week
Salary: £27k-£29k
At Robertson Facilities Management, we see relationships, results, and success our way. We’re professional enough to make every collaboration count, driven enough to deliver the very best service, and friendly enough to ensure any environment we manage is enjoyable and safe.
Your new role
Main Purpose of the Job: The job holder requires the ability to support the Hard Services Manager with client relations and subcontractor management, with a motivation to continuously improve core aspects of the operation and quality of service. Responsibilities include producing reports on performance, supporting the contract with jeopardy management, and producing client reports with clear reviews of commercial mitigation on reactive tasks.
Duties:
- Deliver and monitor the Service Delivery Plans and KPIs, focusing on applying reasonable mitigation to failed reactive tasks.
- Identify correct problem codes, effective task diagnosis, and quality updating of concept notes.
- Support the senior contract manager with contractual budget planning to ensure contract activity is completed on time and within budget.
- Manage Helpdesk reactive task volumes and provide focused support for site teams.
- Ensure detailed communications with contractors for PPM and reactive works.
- Support with regional administrative tasks as required.
Skills and Qualifications:
- Previous experience in facilities management administration role
- A methodical approach
- Ability to work on own initiative
- Basic Health and Safety knowledge
- Strong communication and interpersonal skills
- Proficient in relevant computer programmes (Microsoft Word, Excel, Teams, etc.)
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave (pro rata for part-time positions)
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants, and more
- Annual flu vaccine
- Free Health & Wellbeing advice
We are committed to building a workforce that reflects the diversity of the customers and communities we serve, creating a truly inclusive workplace where everyone can feel welcome and included.
Apply now
If you’ve got what it takes to look at things differently, we’d love to meet you.
Helpdesk and Facilities Coordinator in Daventry employer: Robertson
Contact Detail:
Robertson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk and Facilities Coordinator in Daventry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Robertson Facilities Management. Check out their website and social media to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to facilities management and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your proficiency in relevant computer programmes like Microsoft Word and Excel. Share specific examples of how you've used these tools in previous roles to improve efficiency or solve problems.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk and Facilities Coordinator in Daventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk and Facilities Coordinator role. Highlight your relevant experience in facilities management and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your interpersonal skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively communicated in a previous job. We love a good story!
Be Detail-Oriented: Remember, it’s all in the detail! Pay attention to formatting, spelling, and grammar in your application. A polished application reflects your methodical approach and shows us you care about the little things, which is super important in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Robertson Facilities Management!
How to prepare for a job interview at Robertson
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk and Facilities Coordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated with clients or team members in the past. Think about situations where you resolved conflicts or facilitated collaboration, as these will demonstrate your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare to discuss specific scenarios where you managed tasks under pressure or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Team Spirit
Robertson Facilities Management values teamwork, so be ready to discuss how you contribute to a positive team culture. Share experiences where you collaborated with others to achieve a common goal, highlighting your commitment to their 'one team' approach.