At a Glance
- Tasks: Support customer care with high-quality service and efficient administration.
- Company: Join Robertson, the UK's largest family-owned construction and support services business.
- Benefits: Enjoy 33 days annual leave, pension scheme, discounts, and health support.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a team making a real impact in the built environment.
- Qualifications: Experience in administration, strong communication skills, and MS Office proficiency.
The predicted salary is between 25000 - 30000 £ per year.
Some see chaos. We see the start of something big.
Location: Stirling
At Robertson, we see challenges, opportunities, and solutions our way. Join us and you’ll be part of a team that’s doing incredible things – for ourselves, for the built environment around us, and for a truly sustainable future.
Your new role:
- To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.
- Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors.
- Complaint handling.
- Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
- Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
- Assist the customer care manager in ensuring any remedial work is managed and completed.
- Liaising with external contractors.
- Diary management for the customer services manager.
- Ensuring registration of all homes on the day of legal completion.
About you:
- Extensive administration experience within a similar environment.
- Exceptional attention to detail.
- Friendly and professional manner.
- Strong communication skills.
- Proficiency in MS Office packages and IT systems.
Benefits of working with Robertson:
- 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service).
- Salary Sacrifice Pension Scheme.
- Life Assurance.
- Cycle to Work Scheme.
- Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App.
- Annual Flu Vaccine.
- Access to E-Learning.
- Health & Wellbeing Support.
- Life Management & Financial Support.
Diversity & Inclusion: When it comes to diversity and inclusion, we see things differently at Robertson. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more.
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role and to start seeing things our way, submit your CV.
This role will be subject to pre-employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.
Customer Service Administrator employer: Robertson
At Robertson, we pride ourselves on being the UK's largest family-owned construction and support services business, offering a vibrant work culture that fosters growth, innovation, and collaboration. As a New Build Customer Service Administrator in Stirling, you'll enjoy a supportive environment with extensive employee benefits, including generous annual leave, a salary sacrifice pension scheme, and access to health and wellbeing support, all while contributing to meaningful projects that shape a sustainable future. Join us and be part of a team that values your voice and encourages you to take responsibility for your work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, dive into Robertson's culture and values. Understanding their principles will help you connect your experiences to what they care about, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your soft skills! As a Customer Service Administrator, communication is key. Be ready to share examples of how you've handled customer queries or complaints in the past, showcasing your friendly and professional manner.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Administrator role. Highlight your admin experience and communication skills, as these are key to impressing us!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or administrative tasks in the past – we love a good story!
Showcase Your Attention to Detail:In a role where precision is crucial, demonstrate your attention to detail in your application. Double-check for typos and ensure your formatting is consistent – it shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Team Robertson!
How to prepare for a job interview at Robertson
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a New Build Customer Service Administrator. Familiarise yourself with the key duties like handling queries, managing complaints, and maintaining relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved issues or built rapport with clients. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Highlight Your Attention to Detail
Attention to detail is essential for administrative roles. Be ready to discuss specific instances where your meticulous nature made a difference, whether it was in producing reports or managing documentation. This will reinforce your suitability for the role and align with the company's values.
✨Embrace the Company Culture
Robertson values collaboration and responsibility, so be prepared to discuss how you embody these principles. Share examples of teamwork and accountability from your previous roles. Showing that you resonate with their culture will make you a more appealing candidate.
