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For Companies At a Glance
- Tasks: Lead technical delivery of IT and AV solutions, mentor engineers, and resolve complex issues.
- Company: Join a modern company focused on long-term client relationships and innovative technology solutions.
- Benefits: Enjoy autonomy, influence, and a collaborative work environment with opportunities for growth.
- Why this job: Make a real impact with your technical leadership in a dynamic and supportive culture.
- Qualifications: 5+ years in senior support or 3rd line roles, with strong technical and leadership skills.
- Other info: Work on exciting projects across various industries and enhance your expertise.
The predicted salary is between 43200 - 72000 £ per year.
Why Join Us?
- Lead the technical delivery of complex IT and AV infrastructure solutions across varied industries.
- Be the go-to escalation point and mentor for junior and mid-level engineers.
- Design, implement, and optimise integrated solutions covering cloud, comms, AV, access control, and security.
- Work from a modern, collaborative onsite environment in a business that values long-term client relationships.
- Enjoy autonomy, influence, and responsibility in a role where your technical leadership makes a difference.
Key Role Responsibilities
- Lead the planning and implementation of advanced infrastructure and technology solutions.
- Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams.
- Oversee complex projects including systems upgrades, migrations, and integrations.
- Collaborate with clients, vendors, and internal teams to ensure successful outcomes.
- Contribute to ongoing process improvement, documentation, and internal standards.
Key Attributes Required
- 5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience.
- Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems.
- Strong communication and leadership skills to support mentoring and team collaboration.
- Proven ability to manage multiple workloads and client demands under pressure.
- Adaptable, solutions-focused, and committed to delivering service excellence.
Third Line Support employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Make sure to showcase your technical expertise in infrastructure, networking, and cloud platforms during any discussions. Be prepared to discuss specific projects you've led or contributed to, as this will demonstrate your capability to handle complex IT solutions.
✨Tip Number 2
Highlight your experience in mentoring and leading teams. Share examples of how you've supported junior engineers or improved team collaboration, as this aligns with the role's emphasis on leadership and guidance.
✨Tip Number 3
Prepare to discuss your approach to problem-solving under pressure. The ability to manage multiple workloads and client demands is crucial, so have examples ready that illustrate your adaptability and solutions-focused mindset.
✨Tip Number 4
Familiarise yourself with the latest trends in AV systems and security technologies. Being knowledgeable about current advancements will not only impress during interviews but also show your commitment to ongoing professional development.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in third line support and project delivery. Emphasise your technical skills in infrastructure, networking, and cloud platforms, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to lead complex IT solutions and mentor junior engineers.
Showcase Problem-Solving Skills: Provide examples in your application of how you've resolved high-level technical issues in the past. Highlight your approach to troubleshooting and your ability to manage multiple workloads under pressure.
Highlight Collaboration Experience: Discuss your experience working with clients, vendors, and internal teams. Showcase your communication skills and how you've contributed to successful project outcomes through collaboration.
How to prepare for a job interview at Robertson Sumner
✨Showcase Your Technical Expertise
Be prepared to discuss your deep understanding of infrastructure, networking, and cloud platforms. Bring examples from your past experiences where you successfully resolved complex technical issues or led significant projects.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior engineers, highlight your leadership experiences. Share specific instances where you guided a team or improved processes, showcasing your ability to lead under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle high-level technical issues or manage multiple client demands, and be ready to articulate your thought process.
✨Emphasise Collaboration and Communication
This role requires collaboration with clients and internal teams. Be ready to discuss how you’ve effectively communicated complex ideas to non-technical stakeholders and worked with diverse teams to achieve successful outcomes.
