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For Companies At a Glance
- Tasks: Lead technical delivery of IT and AV solutions, mentor junior engineers, and resolve complex issues.
- Company: Join a modern company that values long-term client relationships and collaborative work environments.
- Benefits: Enjoy autonomy, influence, and responsibility in your role with opportunities for professional growth.
- Why this job: Make a real impact with your technical leadership while working on diverse projects across various industries.
- Qualifications: 5+ years in senior support or 3rd line roles, with strong technical and leadership skills required.
- Other info: Ideal for those who thrive under pressure and are committed to service excellence.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Why Join Us?
- Lead the technical delivery of complex IT and AV infrastructure solutions across varied industries.
- Be the go-to escalation point and mentor for junior and mid-level engineers.
- Design, implement, and optimise integrated solutions covering cloud, comms, AV, access control, and security.
- Work from a modern, collaborative onsite environment in a business that values long-term client relationships.
- Enjoy autonomy, influence, and responsibility in a role where your technical leadership makes a difference.
Key Role Responsibilities
- Lead the planning and implementation of advanced infrastructure and technology solutions.
- Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams.
- Oversee complex projects including systems upgrades, migrations, and integrations.
- Collaborate with clients, vendors, and internal teams to ensure successful outcomes.
- Contribute to ongoing process improvement, documentation, and internal standards.
Key Attributes Required
- 5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience.
- Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems.
- Strong communication and leadership skills to support mentoring and team collaboration.
- Proven ability to manage multiple workloads and client demands under pressure.
- Adaptable, solutions-focused, and committed to delivering service excellence.
Third Line Support employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Make sure to showcase your technical expertise in infrastructure, networking, and cloud platforms during any discussions. Be prepared to discuss specific projects you've led or contributed to, as this will demonstrate your capability to handle complex IT solutions.
✨Tip Number 2
Highlight your experience in mentoring junior engineers. Share examples of how you've supported their development and improved team performance, as this aligns with the role's requirement for leadership and collaboration.
✨Tip Number 3
Prepare to discuss your approach to problem-solving under pressure. Think of specific instances where you successfully managed multiple workloads or client demands, as this will illustrate your adaptability and commitment to service excellence.
✨Tip Number 4
Familiarise yourself with the latest trends in AV systems and integrated technology solutions. Being knowledgeable about current advancements will not only impress during conversations but also show your dedication to ongoing process improvement and innovation.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in third line support and project delivery. Emphasise your technical skills in infrastructure, networking, cloud platforms, and AV systems, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've led technical projects or mentored junior engineers, showcasing your leadership and communication skills.
Highlight Problem-Solving Skills: Since the role involves resolving high-level technical issues, include examples in your application that demonstrate your problem-solving abilities and how you've successfully managed multiple workloads under pressure.
Showcase Collaboration Experience: Mention any experience you have collaborating with clients, vendors, and internal teams. This will show that you can work effectively in a team-oriented environment, which is essential for this position.
How to prepare for a job interview at Robertson Sumner
✨Showcase Your Technical Expertise
Be prepared to discuss your deep understanding of infrastructure, networking, and cloud platforms. Bring examples from your past experiences where you successfully resolved complex technical issues or led significant projects.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior engineers, highlight your leadership experiences. Share specific instances where you guided a team through challenges or contributed to their professional development.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to manage multiple workloads or client demands, and be ready to explain your approach and the outcomes.
✨Emphasise Collaboration and Communication
The role requires working closely with clients, vendors, and internal teams. Be ready to discuss how you’ve effectively collaborated in the past, and provide examples of how your communication skills have led to successful project outcomes.
