At a Glance
- Tasks: Manage partner relationships and ensure top-notch service delivery for clients.
- Company: Dynamic company focused on service excellence and partner management.
- Benefits: Attractive salary, performance bonus, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Be a key player in enhancing client satisfaction through effective partner coordination.
- Qualifications: Experience in vendor management and strong communication skills required.
The predicted salary is between 70000 - 80000 € per year.
The Partner Services Manager is a service delivery and ecosystem governance role focused on managing external partners and ensuring high-quality service outcomes for clients. This is not a sales role and has no involvement in sales activity or revenue generation. The focus is exclusively on service performance, partner management, governance, and customer outcomes.
Key Responsibilities
- Partner & Vendor Management
- Manage and maintain relationships with strategic service partners and vendors
- Oversee day-to-day service delivery across the partner ecosystem
- Act as the primary escalation point for partner-related service issues
- Ensure partners meet contractual and operational obligations
- Service Delivery & Customer Success
- Oversee services delivered to clients through third-party partners
- Ensure consistent service quality and adherence to SLAs
- Support customer success through effective partner coordination
- Drive resolution of service delivery issues and incidents
- Governance & Compliance
- Establish and maintain governance frameworks across all partners
- Ensure compliance with internal standards, policies, and contractual requirements
- Conduct regular service reviews and performance audits
- Maintain documentation and governance reporting standards
- Performance Management & KPIs
- Define, track, and report on partner performance metrics and KPIs
- Produce regular performance dashboards and service reports
- Drive continuous improvement across the partner ecosystem
- Ecosystem Management
- Manage and optimise the wider partner ecosystem
- Ensure alignment between multiple service providers
- Identify gaps, overlaps, and opportunities for improvement
- Support onboarding and integration of new partners
Key Partners / Suppliers
- Park Place Technologies
- Technomove
- Nebula
- Corner365
- Glue
Requirements & Experience
- Proven experience in vendor, supplier, or partner management
- Strong background in service delivery management or IT service operations
- Experience defining, implementing, and tracking performance metrics and KPIs
- Ability to manage multiple stakeholders across internal and external teams
- Strong governance and operational discipline
- Excellent communication and relationship management skills
Package & Location
- Salary: £70,000 + £10,000 bonus
- Bonus: Personal performance bonus included
- Location: Milton Keynes (preferred) or London
Strategic Partnerships Development Manager employer: Robertson Sumner
As a Strategic Partnerships Development Manager at our company, you will thrive in a dynamic work culture that prioritises collaboration and excellence in service delivery. We offer competitive salaries, performance bonuses, and a commitment to employee growth through continuous training and development opportunities. Located in Milton Keynes, you'll enjoy a vibrant community with easy access to transport links, making it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Partnerships Development Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can introduce you to someone at a company you're interested in.
✨Tip Number 2
Prepare for interviews by researching the companies you're applying to. Understand their partner ecosystem and service delivery models. This will help you speak their language and show that you're genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly and confidently is key. Consider mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and it’s a great way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Strategic Partnerships Development Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Partner Services Manager. Highlight your experience in vendor management and service delivery, and don’t forget to mention any relevant KPIs you've tracked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about service performance and partner management. Show us how your skills align with our focus on customer outcomes.
Showcase Your Communication Skills:Since this role involves managing relationships, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from sharing examples of successful stakeholder management.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Robertson Sumner
✨Know Your Partners
Before the interview, do your homework on the key partners mentioned in the job description. Understand their services and how they fit into the ecosystem. This will show that you’re genuinely interested in the role and can manage relationships effectively.
✨Demonstrate Service Delivery Knowledge
Be prepared to discuss your experience with service delivery management. Think of specific examples where you've ensured high-quality outcomes and resolved service issues. This will highlight your capability to oversee day-to-day service delivery across the partner ecosystem.
✨Showcase Governance Skills
Since governance is a big part of this role, come ready to talk about frameworks you've established or maintained in previous positions. Share how you’ve ensured compliance and conducted performance audits, as this will demonstrate your operational discipline.
✨Prepare for Stakeholder Management Questions
Expect questions about managing multiple stakeholders. Have examples ready that illustrate your communication and relationship management skills. This will help convey your ability to coordinate effectively between internal teams and external partners.
