At a Glance
- Tasks: Lead and optimise operations for a dynamic Managed Services Provider.
- Company: Join a growing, ambitious tech company focused on customer satisfaction.
- Benefits: Significant career impact and opportunities for professional growth.
- Other info: Ideal for those passionate about operational strategy and team development.
- Why this job: Shape the future of the business while driving service excellence.
- Qualifications: Senior leadership experience in MSP or technology services required.
The predicted salary is between 60000 - 80000 £ per year.
- Join the leadership team of a growing and ambitious Managed Services Provider.
- Directly influence operational strategy, service excellence and business growth.
- Lead high-performing service delivery, support and operational teams.
- Work closely with executive leadership to shape the future direction of the business.
- Enjoy significant career impact within a dynamic and customer-focused organisation.
The Role
We are seeking an accomplished
Operations Director to lead and optimise operational performance across a successful London-based Managed Services Provider.
This role is ideal for a senior technology services leader with extensive MSP experience and a strong track record of scaling operations, improving service delivery and driving business performance.
Key Responsibilities
- Lead day-to-day operational functions across service delivery and support teams.
- Develop and implement operational strategies aligned to business objectives.
- Drive service excellence, customer satisfaction and continual improvement initiatives.
- Oversee operational performance, resource planning and utilisation.
- Build, mentor and develop leadership teams across multiple departments.
- Improve processes, efficiencies and service delivery frameworks.
- Manage operational budgets, forecasting and performance reporting.
- Partner with executive stakeholders to support growth and transformation initiatives.
What We're Looking For?
- Senior leadership experience within an MSP or technology services organisation.
- Proven track record managing large operational functions.
- Strong understanding of service delivery, customer success and operational governance.
- Experience leading and developing high-performing teams.
- Commercial awareness with the ability to balance growth, service quality and profitability.
- Advantageous
- Experience scaling managed services businesses.
- Knowledge of ITIL, operational best practice and service management frameworks.
- Exposure to mergers, acquisitions or business transformation projects.
- #J-18808-Ljbffr
Operations Director employer: Robertson Sumner
Robertson Sumner is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer tailored development opportunities and a supportive environment that encourages you to make a meaningful impact in the Managed Services sector. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to work alongside industry experts, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Director at Robertson Sumner!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Robertson Sumner or be willing to refer you for that Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Robertson Sumner who’s on the lookout for their next Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Director role at Robertson Sumner!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Robertson Sumner. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Robertson Sumner
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Robertson Sumner. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
