At a Glance
- Tasks: Troubleshoot complex tech issues and support your team in delivering top-notch service.
- Company: Join a leading UK Managed Service Provider with a focus on innovation.
- Benefits: Enjoy perks like salary sacrifice schemes, free parking, and ongoing training.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference by solving challenges and mentoring others in tech.
- Qualifications: Strong 2nd or 3rd line support experience and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 45000 € per year.
Our client is a UK-based Managed Service Provider that delivers cloud, infrastructure, and managed IT services to a broad client base across multiple industries. They are looking for an Escalations Support Engineer to join their support team, acting as a key escalation point for complex technical issues. The role is ideal for someone with strong 2nd or 3rd line MSP experience who enjoys troubleshooting, supporting colleagues, and taking ownership of customer issues through to resolution.
- Carry out detailed troubleshooting and root cause analysis
- Attend client sites when required for on-site support or investigations
- Support and mentor Front Line Engineers where needed
- Strong 2nd or 3rd line support experience within an MSP environment
- Broad Microsoft stack experience including: Microsoft 365, Azure / Azure AD, Windows Server, Networking, Virtualisation technologies
- Relevant certifications such as Microsoft, CompTIA, or ITIL are advantageous
- Full UK driving licence required
Information Technology Support Engineer in Nottingham employer: Robertson Sumner
As a leading Managed Service Provider in the UK, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With ongoing training and development opportunities, a company pension scheme, and unique benefits like an EV car salary sacrifice scheme, we are committed to supporting your professional growth while ensuring a rewarding work-life balance. Join us in a dynamic environment where your expertise in IT support will be valued and where you can make a meaningful impact across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of complex issues you've resolved. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Information Technology Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd or 3rd line support experience, especially within an MSP environment. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Escalations Support Engineer role. Share specific examples of how you've tackled complex technical issues and supported your team.
Show Off Your Certifications:If you've got relevant certifications like Microsoft, CompTIA, or ITIL, make sure they’re front and centre in your application. We love seeing candidates who are committed to ongoing training and development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Robertson Sumner
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, especially Microsoft 365, Azure, and Windows Server. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've handled. Highlight your approach to root cause analysis and how you took ownership of customer issues, as this will demonstrate your capability as an Escalations Support Engineer.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations. Think about how you would mentor Front Line Engineers or handle on-site support. Practising these scenarios can help you articulate your thought process during the interview.
✨Certifications Matter
If you have relevant certifications like Microsoft, CompTIA, or ITIL, be sure to mention them. They not only validate your skills but also show your commitment to ongoing training and development, which is something we value highly.
